Supervisor-Language Service

(IFull Time, Varied)

• Job Summary: The Supervisor-Language Service provides day-to-day supervisory functions, such as, time and attendance approvals (including API signoffs), scheduling oversight, performance monitoring, and service coverage management. Provides coverage across the department’s staggered shifts to ensure consistent operational oversight. Provide consistent, proactive oversight required to mitigate compliance and service risks patient safety, regulatory, and survey-readiness risks, particularly in a time-sensitive, patient-facing service line. Performs other duties as needed.

Education and Experience

Minimum two years of experience as an interpreter other language service representative in a healthcare setting required. One year of supervisory experience preferred. Knowledge and Skills: Proficient in medical terminology, anatomy and physiology, as well as basic knowledge of cultural folk medicine required. Strong customer service background required.

Bi-lingual and bi-cultural in English and Spanish required. Able to read, write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction.

Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.

Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. Licensures and Certifications: Proof of training in an accredited interpreter program required.

National Translation Accreditation Language Competency or California State Interpreter Certification preferred.