Supervisor, Nursing Care Management - RN

The Supervisor, Nursing Care Management provides guidance on departmental and organizational policies and procedures, clinical consultation, and problem-solving to ensure patients receive timely, effective, and high-quality care. Full-Time/Full Benefits eligible Monday-Friday - 8:00am-4:30pm Westerville, OH ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Provide ongoing coaching, education, and mentorship for direct reports and assist with training and mentoring new staff in collaboration with nursing preceptor; serve as a mentor for the team and collaborate with other departments and staff to build relationships.

Participate in interviewing, selecting, hiring and training new team members. Ensure direct reports adhere to organizational policies and departmental standards and provide individual coaching as needed; serve as a resource to team on complex issues; provide support for planned/unplanned absences. In collaboration with Manager, conduct performance reviews and related actions and address personnel processes/issues including conflict management and disciplinary action & follow-up with the goal of attracting and retaining employees.

Lead clinical huddles to ensure collaboration of workload and case discussions. Provide coverage for team members’ absences (e.g., PTO, leaves, etc.) Monitor caseloads and incoming referrals and adjust workload as necessary. Ensure staff maintain strong knowledge of all clinical processes, workflows, and policies. Collaborate with practices to understand care management needs and assist in relationship building as needed.

Work to elevate Care Management staff to be the best for our patients, our Physicians and each other. Complete quarterly audits to ensure the delivery of patient care is timely and safe; assign file audits to the staff to meet this requirement. Conduct 90-day and annual performance evaluations in conjunction with department manager.

Monitor Clinical Dashboard for High ED utilization and patients on caseload greater than or equal to 365 days (12 months) to ensure appropriate care plan interventions to meet patients’ needs. Stay updated on current trends in the healthcare industry and develop relationships with community-based organizations to partner for patient care needs.

Conduct home visits with staff at least quarterly to evaluate clinical competency and provide feedback. Other job-related duties as assigned.

QUALIFICATIONS

Experience, Education, Licensures & Certifications Required: Minimum of five (5) years of care management experience in acute care, home health care, hospice, managed care, or community behavioral Required: Minimum of five (5) years of management or progressive leadership experience. Required: Active Ohio RN License. Required: Active Ohio driver’s license with the ability to travel throughout COPC’s service area.

Preferred: CCM designation or equivalent. Preferred: Bachelor of Science in Nursing (BSN) Knowledge, Skills & Abilities Thorough knowledge and understanding of clinical protocol, procedures, workflows, and standards within area of care management and nursing practice. Ability to apply clinical acumen; knowledge of nursing scope of practice as it relates to RN/LPN collaboration and delegation of nursing activities.

Proficient in Microsoft Office applications (Outlook, Excel, Teams, etc.) and Electronic Health Records (Epic preferred). Comprehensive knowledge of care management standards (CMSA) as well as evidence-based nursing practice standards. Advanced skills and knowledge in care management areas including but not limited to legal, ethical, and social Excellent verbal and written communication skills and the ability to present effectively to small and large Strong interpersonal skills and ability to work effectively and collaboratively at all levels of the organization.

High level of attention to detail and accuracy; highly organized Self-motivated and an inspiring leader. Ability to provide operational guidance and leadership to care management staff. Ability to provide coaching to staff and facilitate effective crucial conversations Ability to work in a busy work environment and appropriately handle stressful situations.