Sales Assistant-Onboard Shops

Sales Associate Reports to: Shop Manager Job Description:

• Creates memorable moments for guests through delivering unrivalled service, demonstrating a high level of product knowledge to effectively promote and sell products.
• Works under the direction of the Shop Manager to ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales.
• Informs guests of special offers, new products and promotions.
• Assist guests to find the goods and products they are looking for.
• Handles guests’ complaints and queries.
• Processes payments.
• Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.
• Conduct cycle counts, SKU checks and inventory preparation.
• Monitors stock levels and properly replenishes in a timely manner.
• Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle (for perishable selling goods).
• Assists with stock control and inventory management, including stocking shelves with merchandise, receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.
• Reports discrepancies and problems to the supervisor.
• Keeps the store tidy and clean, this includes hovering and mopping.
• Keeps up to date with special promotions and putting up displays.
• Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.
• Prepares to multitask and take on additional duties as needed (including vessel safety duties). Profile:
• Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.
• High School graduation certificate.
• At least 2 years’ experience in a fast pace retail environment.
• Previous shipboard retail experience highly preferred.
• Strong customer service, communication and negotiation skills.
• Knowledge of products and inventory techniques.
• Ability to stand for extended periods of time and move boxes weighing up to 50lbs. Length of Contract: 6 Months on / 2 Months off