Business Process Consultant

Ear Professionals Group is a national leader in hearing healthcare with more than 25 years of experience serving members and providers across the country. We are committed to delivering high-quality hearing solutions, exceptional service, and a people first experience for our teams, partners, and members. Our work is guided by strong partnerships, a focus on innovation, and a people centered approach that shapes how we support both our members and each other.

If you want to join a mission driven organization where your work has a meaningful impact, Ear Professionals Group is a great place to grow. Summary This role supports business and technology enablement for enterprise platforms, with a strong emphasis on Salesforce. The individual will drive Salesforce-related business requirements from intake through delivery, partnering closely with Area Product Owners, Salesforce Administrators, Developers, and Technology teams to ensure solutions are clearly defined, configured, tested, adopted, and successfully delivered.

Responsibilities

Serve as a primary business analyst for Salesforce and related enterprise platforms Own end-to-end requirements management—from business intake through technology delivery Translate business needs into clear Salesforce requirements, user stories, process flows, field / object considerations, and acceptance criteria Partner with technical teams to support configuration decisions, workflow automation, integrations, data quality, and platform enhancements Act as the primary bridge between business stakeholders and the technology team to drive delivery Partner with IT and Product teams during sprint planning, development, and release cycles Coordinate and support UAT activities, defect triage, and validation Support launch and release readiness activities, including stakeholder communications Develop, maintain, and interpret Salesforce reports and dashboards to support operational visibility, pipeline management, and performance tracking Collaborate cross-functionally with Operations, Finance, Product, Clinical, Vendors, and Leadership Required Qualifications 3–5+ years of experience in business analysis, product support, or systems analysis Hands-on experience supporting Salesforce implementations, enhancements, reporting, data updates, and ongoing platform operations Demonstrated experience driving Salesforce requirements through technology delivery teams from discovery through production release Experience working in Agile / Scrum delivery environments Strong requirements documentation and stakeholder management skills Experience supporting UAT and production releases Working knowledge of Salesforce platform capabilities, including objects, fields, page layouts, flows / automation, permissions, reports, dashboards, and integrations Preferred Qualifications Experience supporting enterprise platforms in healthcare, benefits, or regulated industries Experience working with external vendors and system integrators Benefits & Perks Competitive salary and performance-based incentives Medical, dental, and vision coverage starting first day Health Savings Accounts with company contributions Paid time off and holidays, including floating holiday 401(k) plan with company match Employee assistance program and wellness resources Compensation Range $80,000 to $100,000 The expected compensation range for this position reflects what we reasonably anticipate offering for this role.

The final compensation will be determined by a variety of factors, including education, qualifications, skills, prior experience, demonstrated competencies, and geographic location. The total compensation package may include base salary along with eligibility, after a qualifying period, to participate in performance-based and discretionary incentive programs.

Ear Professionals Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other status protected by law.