Warehouse Manager

Key Responsibilities

Manage end-to-end warehouse operations, including inbound, GRN/GRC, putaway, storage, picking, packing, dispatch, and returns. Ensure timely and accurate fulfilment of B2B, B2C, marketplace, retail store, and international orders. Manage inventory control, stock reconciliation, cycle counts, physical audits, and inventory accuracy.

Ensure proper SKU, article, size, colour, barcode, and bin-level inventory tracking. Maintain high standards of product handling and storage for premium garments, designer wear, sarees, lehengas, accessories, and jewellery. Ensure proper folding, hanging, steaming, tagging, alteration, quality checking, and protective packaging wherever required.

Monitor daily order processing, dispatch TAT, same-day dispatch, and marketplace SLA compliance. Ensure accurate picking, packing, invoicing, shipping labels, and shipment handover. Manage store transfers, inter-warehouse transfers, and inventory allocation. Oversee customer returns, marketplace returns, store returns, quality inspection, and return-to-stock processes.

Coordinate with merchandising, planning, retail, customer service, finance, and logistics teams to resolve operational issues. Lead warehouse supervisors, inventory executives, pickers, packers, QC staff, and dispatch teams. Plan manpower deployment, shift schedules, attendance, weekly offs, and overtime based on business requirements.

Monitor team productivity and implement measures to improve operational efficiency. Prepare daily MIS reports covering inward, dispatch, inventory accuracy, pending orders, returns, and productivity. Ensure timely and accurate system transactions in WMS/ERP platforms such as Vinculum, Ginesys, and Shopify. Identify process gaps and implement SOPs, automation, and continuous improvement initiatives.

Control warehouse operating costs, packaging material consumption, and manpower expenses. Ensure warehouse housekeeping, safety, security, and compliance with company policies. Prevent inventory loss, pilferage, product damage, and unauthorised stock movements. Coordinate with IT and business teams to resolve system issues and improve warehouse processes.

Manage peak-season operations and ensure business continuity during high-volume sales periods.