BDC Service Representative

BDC Service Representative

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

We’re looking for a friendly and organized BDC Service Representative to join our team. In this role, you’ll be the first point of contact for our service department - helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Responsibilities

• Answer incoming service calls and make follow-up calls.

• Respond to internet service lead requests.

• Schedule and confirm appointments for vehicle service.

• Follow-up after service completion to ensure customer satisfaction.

• Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM system.

• Work closely with service advisors to pass along important customer details.

• Comply with all company policies, procedures and safety standards.

• Other duties as assigned.

Qualifications

• Excellent communication and customer service skills.

• Professional, well-groomed personal appearance.

• Basic understanding of vehicle service is helpful.

• Ability to multitask and stay organized in a fast-paced setting.

• Familiar with computers and CRM software.

• Valid driver’s license and clean driving record.

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Vehicle Purchase Discounts

• Employee Discounts on Parts and Service Repairs

• Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.