Front Desk

Job Details: Job Location: The Lodge At Zion

• Springdale, UT, Position Type: Full Time, Salary Range: Undisclosed, Job Description: Front Desk Agent Job Summary: As a Front Desk Agent, you are the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay. You will manage the check-in and check-out process, handle guest inquiries, and provide information and assistance to ensure a seamless and memorable guest experience.

Key Responsibilities

Greet all guests in a professional, warm, and friendly manner. Perform check-in and check-out procedures efficiently using the hotel’s property management system (PMS). Handle all guest requests, inquiries, and complaints promptly and professionally. Answer telephone calls, route calls, and take messages as needed. Provide information about hotel services, amenities, and local attractions.

Process payments and maintain accurate guest accounts and billing information. Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. Maintain a clean, organized, and professional front desk area. Follow all hotel policies, procedures, and brand standards. Uphold confidentiality of guest information and ensure security procedures are followed.

Support other departments as needed to ensure guest satisfaction. Qualifications: