Return & Refund - Project Management

Drive continuous improvement initiatives to optimize the Return and Refund process, identifying key opportunities to enhance user experience Identify functional/product gaps and design data-driven solutions through analytical and conceptual problem solving Provide clear, actionable insights to guide strategic decision-making through regular reports and presentations to senior leadership Lead and manage high-impact, cross-functional projects from initiation to implementation Evaluate the impact and success of initiatives, present detailed findings, and recommend further improvements as needed Graduate of a 4 years Bachelor's Degree 4-5 years total work experience with 2-3 years project management experience in top consulting firms or leading corporations Master's degree in Business Administration (MBA) is an advantage Excellent communication skills - able to communicate clearly and concisely Knowledge of general business processes and organizational frameworks, such as goals, strategy, culture, and structure Ability to develop strong relationships within the company and with third parties Ability to demonstrate a high level of verbal and written English