IFP/IFR Team Lead

Reports to: Direct Service Area Manager Job Location/Team: Hourly Wage: Employment Classification: Additional Compensation Mileage Reimbursement: $0.55 per mile for approved work-related travel* Drive Time Pay: Equal to hourly pay rate listed above. Documentation Pay: 40% of client face-to-face hours paid at your regular hourly wage for weekly documentation *Mileage reimbursement is non-taxable and will be issued bi-weekly with your paycheck.

Position Responsibilities In addition to your regular role responsibilities: Mentorship & Onboarding Responsibilities

• Serve as a positive role model and mentor.
• Welcome new hires into the company.
• Send a welcome text and welcome email on the first day of NEO. The email should include your contact information, a tentative shadowing schedule, and important onboarding information.
• Complete a one-on-one meeting during NEO week before shadowing begins to review expectations, answer questions, and build rapport.
• Coordinate the mentee's shadowing schedule and provide ongoing coaching. Meeting Expectations
• Mentee meetings: Days 1–30 weekly; Days 31–60 biweekly; Days 61–90 monthly.
• After each meeting, email the Training & Development Manager with a brief progress update, strengths, concerns, and additional training needs.
• Meet with the Training & Development Manager: Days 1–30 weekly; Days 31–60 biweekly; Days 61–90 monthly; after 90 days continue monthly one-on-one meetings as needed.
• Attend the mandatory one-hour Team Lead meeting each month. Training Responsibilities
• Review the post-training checklist after each NEO.
• Review documentation expectations, email templates, communication standards, forms, and agency resources.
• Reinforce concepts taught during NEO and answer questions. Shadowing Expectations
• Coordinate shadowing opportunities.
• Ensure each mentee completes 15–20 shadowing hours before field readiness.
• Shadowing begins the Monday following NEO.
• Work toward having the mentee field ready by the following Monday whenever appropriate.
• Notify the Training & Development Manager if additional shadowing time is needed or if a mentee is ready early. Caseload & Service Expectations
• Be willing to provide all agency services, including Family Support and PTSV.
• Maintain at least one active Family Support or PTSV case.
• Model best practices in documentation and service delivery. Communication Expectations
• Respond to mentees, managers, and the Training & Development Manager within 24 hours whenever possible.
• Communicate concerns promptly and professionally. Cancellation Procedure
• Notify the mentee immediately.
• Assist in finding alternative shadowing opportunities.
• Notify the Training & Development Manager if cancellations impact shadowing hours or field readiness. Current NEO Schedule
• Monday (In Person): 11:00 a.m. –4:30 p.m.
• Tuesday–Thursday (Virtual): 9:00 a.m. –4:00 p.m.
• Friday (In Person): 9:00 a.m. –4:00 p.m.
• Shadowing begins the following Monday. Team Lead Timeline
• Day 1: Send welcome text and welcome email.
• NEO Week: Complete one-on-one and confirm shadow schedule.
• Following Week: Begin shadowing and provide coaching. Team Lead Standards
• Demonstrate professionalism, accountability, reliability, confidentiality, and trauma-informed practice.
• Maintain positive communication and professional boundaries.
• Attend required meetings and one-on-ones.
• Lead by example and uphold the mission, vision, values, and expectations of A Blessing of Hope.

Benefits

Overview

(Full-Time Employees) Health & Insurance Medical insurance (70% employer-paid for employees; 50% for dependents) Dental insurance Vision insurance Short-term disability (100% employer-paid) Life insurance (100% employer-paid) Time Off & Leave Up to 10 days of paid vacation annually Up to 7 days (56 hours) of paid sick leave 8 paid holidays per year 6 weeks of 100% paid maternity leave after one year of employment Retirement 401(k) plan with employer contributions beginning after one year of employment