Job description
About Feur Media House Feur Media House is a full-service creative and marketing agency — the only marketing partner you’ll ever need. Our services include design, development, social media management, film & photography, and IT services, providing clients with comprehensive solutions that deliver real impact and measurable results.
We proudly work with a diverse portfolio of clients across sectors such as universities, healthcare, retail, corporate, and more. We are looking for a talented Community Management Officer to join our team, where you will contribute to managing client communications, coordinating tasks, and ensuring smooth, efficient, and high-quality community and project workflows.
Responsibilities
Manage client communications across email, social media, and project management tools. Log, track, and follow up on client requests, tasks, and approvals to ensure timely delivery. Coordinate with Social Media, Content, SEO, Design, and other teams to assign and monitor tasks. Conduct quality checks on deliverables to ensure accuracy, branding consistency, and professionalism.
Assist with onboarding new clients, setting up tasks, and providing required guidance. Prepare weekly internal and monthly client reports, ensuring data accuracy and completeness. Maintain organized documentation, version control, and workflow records. Identify workflow improvements and suggest strategies to enhance client satisfaction and team efficiency.
Stay updated on social media trends, community engagement strategies, and best practices to improve client engagement continuously.
Requirements
Qualifications & Experience Bachelor’s degree in Marketing, Communications, Business, or related field 1–3 years of experience in social media, community management, or client-facing roles Experience in marketing, social media, or healthcare (preferred) Familiarity with Zoho Projects or similar project management tools (preferred) Skills Excellent written and verbal communication Strong customer service and client management abilities High attention to detail and strong organizational skills Ability to manage multiple clients and deadlines simultaneously Strong multitasking, problem-solving, and conflict-resolution skills Ability to work under pressure and meet deadlines Professional email etiquette Understanding of project workflows and approvals Basic knowledge of digital marketing and social media Strong understanding of online audience behavior Proficiency in social media platforms (Facebook, Instagram, Tik.
Tok, X, LinkedIn) Familiarity with reporting tools and social media insights Benefits Why Join Feur Media House Work in a fast-paced, innovative agency where your community management skills ensure smooth client communication and engagement across all platforms. Collaborate closely with a full creative and technical team to coordinate social media, content, SEO, and client projects efficiently.
Play a key role in managing client relationships, tracking tasks, approvals, and ensuring timely delivery of high-quality content. Access strong opportunities for career growth into senior community management, social media, or client success roles. Competitive salary with performance-based incentives. Be part of a dynamic and supportive environment that encourages creativity, problem-solving, and continuous learning.
Work on diverse projects across multiple industries, helping you expand your expertise and professional portfolio. Opportunity to experiment with new social media tools, strategies, and best practices to continuously elevate client engagement. If this sounds like you, we’d love to hear from you!