Lead Business Analyst (Customer Engagement)

Summary:   The Microsoft CRM Lead Business Analyst is responsible for driving enterprise-wide business transformation initiatives leveraging Microsoft Dynamics 365 Customer Engagement (CRM) and the Power Platform. This role partners with business stakeholders and IT leadership to design, implement, and optimize CRM solutions across Sales, Customer Service, Field Service, and related functions.   The Lead Business Analyst acts as the primary bridge between business needs and technical delivery—translating strategic objectives into scalable, automated CRM solutions while ensuring successful adoption, governance, and continuous improvement. The position, reporting to the Business Applications Manager, focuses on translating business strategy