Receptionist

About the Role

Mill Road Surgery are seeking a friendly, efficient and organised Care Navigator to join our busy and dynamic team to support both sites on a part time basis. This is a part-time position, working Monday to Friday. The specific working hours each day will be discussed and agreed with the successful candidate, the start time each day is required to be 7:30am to support the operational needs of the practices.

The successful candidate will be compassionate, organised, adaptable and confident communicating with a wide range of people. They will be a flexible team player, willing to support colleagues across both practice sites and contribute positively to the delivery of excellent patient experience.

Key responsibilities

Navigate patients to appropriate services, including GPs, nurses, pharmacists, community services and other healthcare providers. Recognise urgent situations and escalate appropriately in line with practice procedures and training Supporting reception duties across both practice sites, ensuring a welcoming and efficient service for patients Handle patient enquiries sensitively, professionally and confidentially Follow practice policies and procedures, including safeguarding and information governance.

Maintain strict patient confidentiality About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.

Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

All applicants should ensure that they live within reasonable commuting distance.

About Us

We are a busy GP group with a total of over 22,000 patients over two sites in Colchester. We have been regularly voted top in the NHS patient survey for GP surgeries in Colchester.

Benefits

include Competitive salary Further opportunities for future training and development. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.