Retail Sales Manager

Scandinavian Designs

• Dania Furniture is looking for a Sales Manager to inspire and lead our sales team! Location: Blossom Hill Rd, San Jose, CA Job Type: Full time
• Non-Exempt/Hourly Training Rate: $20 - $22/hr for 3 months. Paid bi-weekly! Post Training Rate: Continuous hourly base of $18.45, PLUS percentage of Store Sales, PLUS uncapped personal commissions! What You'll Be Doing Sales Managers are the champions of the sales team always working towards their success. Under the direction of the Store Manager, lead the sales growth and profitability of your store through the results of your team and your personal sales. Own the customer resolution process for customers and the sales team always focused on timely solutions. Provide exceptional customer care in a manner that models a positive attitude and enthusiasm for our furniture assortment and services. Act as the MOD (Manager on Duty) in the absence of the Store Manager. Know the Numbers! You will audit the undelivered sales report to identify opportunities to improve order value, average items per invoice, invoice accuracy, delivered sales and accuracy of accounting. Recruit, train and coach Sales Associates and Store Support Associates as directed by your Store Manager and your own professionalism. Schedule and administer the training of new sales associates per the New Associate Manual. This entails: o Conducting the 30-60-90 day skill assessment for all new sales associates during their probationary period. As the Sales Manager, the quality and success of new hire training will be attributed to you. Managing the Pass/Fail test of all new sales associates and sales assistants. Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store including but not limited to sales, visual, operations, safety, loss prevention, inventory management, human resources, payroll/scheduling, and training. Administer the quarterly SMART goal session for a minimum of two Sales Associates. This includes the monthly progress discussions and brainstorming ideas for goal revision if/when needed. Collaborate with the Store Manager, Visual and Warehouse Manager to plan and support the weekly merchandising efforts, customer delivery and pick-up processes, warehouse, and bookkeeping processes. Demonstrate full knowledge of company policy and procedure. This extends to: Staying current with company communication, advertising, and marketing promotions. Ensuring company policy and procedures are understood and accurately followed by all team members. Guaranteeing all store safety standards and training are enforced, up to date and maintained. Handling accurate payroll reporting and scheduling as well as understanding month-end and year-end reports and processes. Bring excitement to your training sessions whether weekend meetings or new associate training. Develop product expertise. Perform other special projects or duties when assigned.

Who You Are

Experienced in commission and performance-based sales environments with a demonstrated success in personal sales, teambuilding, and excellence in customer service. An expert listener. A crisp and clear communicator: Verbally and in writing. Ability to and masterful at calming down heated situations (customers and employees) Energized by goal achievement and team play.

Having experience and/or passion for interior design is highly appreciated. Capable of a variety of software programs, applications etc. including DOS based, menu driven systems. Practice common sense. Know how to apply it and actively use it. Able to use reasonable and effective decision-making skills in a constantly changing environment.

Valid driver’s license in a state where the store is located. Able to work a companion of days, evenings, and weekends. Schedule includes weekends, some evenings, holiday work, and retail “black-out” periods. Standing and walking most of the day. Some lifting and assisting lifting for floor displays and merchandise settings (30 lbs.)

Some bending, kneeling, and stopping. Light cleaning, vacuuming, dusting. Working with hand tools for assemblies Occasional travel to customer sites and meetings. Our positions require successfully completing the pre-employment background check and signing a nondisclosure agreement.

EDUCATION

High School diploma or equivalent. Management experience in customer service, retail sales, interior design or consulting preferred and not required. SCANDINAVIAN DESIGNS FURNITURE OFFERS Benefits for Full-time Associates* including: Health benefits with opt-in for Dental and Vision Health Savings Account (HSA) 401k Paid Time Off (PTO) Regular schedule Generous merchandise discounts Pet Insurance Tuition Assistance *Benefits eligibility depends on scheduled hours.

https://www.kaiserpermanente.org/ This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Who We Are A family business 60+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. Our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth.

Our compensation includes a competitive pay program, comprehensive health and retirement benefits. In efforts to support the hiring of Veterans, please submit a DD214 or equivalent discharge paperwork from branches of the US Forces when applying for preferred for our preferred veteran hiring process. We're an equal opportunity employer to all.

We interview and hire applicants of all backgrounds, orientations, expressions, and identities.