Customer Care Representative

Customer Care Representative We are looking for a high-energy, results-driven Customer Care Representative who thrives in a fast-paced environment. Every call is an opportunity to build trust, help customers, and turn their needs into scheduled work. If you bring strong people skills, a solid work ethic, and the confidence to guide conversations, we want to hear from you.

Your experience may come from a call center, retail, hospitality, service coordination, or another highly customer-facing operations role. We can teach you our systems and processes. You bring the initiative, accountability, and willingness to learn. Ready to Stand Out? Call (866) 887-2218 and follow the prompts to tell us about yourself.

This is your first step in the interview process and your chance to make a strong impression. Who We Are Current Electric is an award-winning home services company built on teamwork, accountability, and delivering a five-star customer experience. Our Customer Care team plays a key role in our growth by creating opportunities and supporting both our customers and field teams every day.

Why Choose Current Electric Competitive hourly pay ranging from $20.00 to $25.00 per hour, based on experience, plus commission and performance-based incentives Comprehensive health benefits including medical, dental, and vision, along with company-paid life insurance Health Savings Account Consistent Monday through Friday schedule from 8:30 AM to 5:00 PM 401(k) with company match up to 4% Employee referral bonus program Ongoing training and development in a team-focused, high-performance environment What You Will Do Drive Results Through Every Call Make outbound calls to schedule service, follow up on estimates, and create new opportunities Turn both inbound and outbound conversations into booked appointments Listen to customer needs and guide them to the next step with confidence and clarity Work in a Performance-Driven Environment Operate in a structured call center with clear expectations around call volume and booking performance Manage multiple tasks while staying organized, accurate, and responsive Work toward individual and team goals, using feedback and training to improve Deliver a Five-Star Experience Communicate clearly, professionally, and with purpose Build trust with customers and handle concerns with patience and confidence Ensure every interaction reflects our commitment to quality service Be a Strong Teammate Work closely with dispatch and leadership to keep schedules running smoothly Support team goals and contribute to a positive, accountable environment Follow through on commitments and communicate when priorities change or issues arise What You Bring Relevant Experience Experience in a highly customer-facing role, such as retail, hospitality, service coordination, front desk operations, sales, or a call center A track record of helping people, managing competing priorities, and following through in a busy environment Sales, appointment scheduling, or outbound calling experience is helpful but not required People Skills and Work Ethic Strong listening and communication skills, with the ability to build rapport and guide a conversation Confidence making calls, addressing concerns, and asking customers to take the next step Dependability, initiative, and ownership of your work Ability to stay organized and maintain a professional, helpful approach under pressure Willingness to learn, apply feedback, and work toward measurable goals Technical Skills Comfort using computers, entering accurate information, and working across multiple systems Ability and willingness to learn Service.

Titan, our customer management and scheduling platform; prior experience is not required Familiarity with Google Workspace, including Docs and Sheets, is helpful Education High school diploma or GED required. What Success Looks Like You consistently meet or exceed booking and call performance goals You help customers move from questions to scheduled appointments You maintain accurate records and follow through on customer needs You take ownership of your performance and apply what you learn You show up each day with energy, focus, and a team-first mindset Equal Opportunity Employer Current Electric is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.