Administrative Assistant – Patient Care Acces

Spectrum Health & Human Services Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time 227 Thorn Ave, Orchard Park NY SUMMARY OF POSITION FUNCTION: Administrative Assistant-Patient Care Access Center identifies patient needs through telephone inquiries, screenings, and professional requests ensuring caller satisfaction. MAJOR DUTIES AND RESPONSIBILITIES: Knowledge and demonstration of agency core values in day-to-day activities Develop exceptional customer service to provide a positive patient experience.

Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment. Enroll new clients or re-enroll former into appropriate programs. Answer inquiries and offer valid information as needed Minimize call duration without compromising quality.

Maintain HIPAA compliance to protect individuals’ privacy Politely and promptly answer and direct calls to the appropriate person. Manages high volume of inbound phone calls for various locations; always identifies self and agency Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with other departments as needed.

Schedule, cancel, reschedule, etc. patient appointments as requested by the patient or clinical staff. Conduct brief screenings for individuals seeking services, including linkage with appropriate department when applicable. Attend meetings onsite and offsite as assigned. Insurance verification for Medicaid and Commercial payors Other duties as assigned.

SKILLS/COMPETENCIES: Strong communication skills, both verbal and written Meticulous attention to detail; excellent time management and organizational skills Ability to multitask in a fast-paced work environment Excellent customer service skills with clients and colleagues Excellent computer skills with the strong ability to navigate computer programs, including Microsoft Office, internet search engines, agency’s Electronic Health Record system and use of office machines EDUCATION REQUIREMENTS: High School Diploma or equivalent EXPERIENCE: One year work experience in work related field preferable Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

COMPENSATION

$15.18/hr - $19.36/hr