Team Lead & Asst Manager - Customer Support

Job Title : Team Lead & Asst Manager

• Customer Support Qualification : Graduate in any discipline Relevant Experience : 1–1.5 years of experience can be considered for Team Lead 2 Years on Papers as AM Must Have Skills :
• Customer Support / Contact Center experience
• Excellent verbal and written communication
• Inbound voice & email support experience
• SLA adherence
• Problem-solving and analytical skills
• Customer query and complaint handling
• Knowledge of customer support tools/applications Good Have Skills :
• Knowledge of industry-specific products/services
• Experience in handling complex customer issues
• Strong stakeholder/customer-facing skills
• Experience in a contact center environment Roles and Responsibilities :
• Handle inbound customer queries and concerns through Voice (85%) and Email (15%) channels.
• Ensure timely and effective resolution of customer queries and complaints.
• Consistently meet contractual Service Level Agreements (SLAs) and quality standards.
• Identify, analyze, and resolve complex customer issues.
• Maintain accurate records of customer interactions and resolutions.
• Use relevant customer support tools and applications effectively.
• Ensure a positive customer experience through professional and effective communication.
• Follow defined processes, policies, and operational guidelines.
• Escalate critical or unresolved issues to the appropriate team when required. Location : Navi Mumbai CTC Range : 5 – 9 Lpa Notice Period : Immediate – 30 Days Mode of Interview : Virtual Shift Timing : US Shift Mode of Work : Work from office