Patient Services Representative

Patient Services Representative The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety.

This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications

required High School Diploma or equivalent Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred Essential Job functions and responsibilities

1. Front Desk Operations: Greet patients and guests with a cheerful demeanor Determine necessary services and direct patients accordingly Collect demographic information and ensure proper signatures for billing accuracy Maintain logs of patient information and manage phone inquiries professionally Manage office supplies and maintain a clean and welcoming environment
2. Financial Responsibilities: Collect payments via cash, checks, and credit card for co-pays and account balances Maintain an accurate financial ledger and perform daily reconciliation of patient accounts
3. Facility Cleanliness: Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms
4. Communication Skills: Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values
5. Professional Development: Attend monthly staff meetings and engage in performance improvement activities
6. Other Duties: Assist management with additional tasks or projects as assigned Nonessential Job functions: Support patient care areas by ensuring appropriate supplies are stocked Assist with patient restraint procedures and documentation as needed Attend scheduled meetings as required Job Competencies Proficient in navigating and utilizing Electronic Medical Records (EMR) Understanding and compliance with Hospital Policies and Procedures Commitment to ongoing education and professional development Physical Requirements: Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance Occasional: Climbing, Kneeling, Distinguishing colors Rarely: Exposure to electric shock and confined spaces Work Environment: OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials