Telephone Operator

Position Title: Telephone Operator Responsibilities:

1. Answering and Directing Calls:  Professionally answer incoming calls and provide a warm, courteous greeting.  Direct calls to the appropriate person or department promptly and accurately.
2. Message Taking:  Record and relay messages accurately, including contact details, nature of the call, and urgency level.
3. Maintaining Phone Directory:  Regularly update and maintain the company's phone directory to ensure accurate information.
4. Providing Information:  Offer general information about the company and its services to callers.
5. Handling Inquiries:  Address inquiries and provide appropriate assistance or direct inquiries to the relevant department.
6. Maintaining Call Logs:  Keep detailed records of incoming and outgoing calls for reporting and auditing purposes.
7. Following Communication Protocols:  Adhere to established communication protocols and procedures.
8. Handling Emergencies:  Respond to emergency calls promptly and follow established protocols for crisis situations.

Requirements

Graduate

1. Experience : 3+years
2. Salary : 25000-35000
3. Branch Location: Corporate Mills
4. Work timings:9:30 AM-6:30 AM Benefits Industrial standards