U.S./Mexican Customer Service Representative (Remote Mexico)

Who we are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services.

Buckland strives to provide customized services in a memorable way. Mexican Customs Service Representative Buckland Nuestra Vision /Vision Buckland develops enduring relationships with our customers and partners throughout the global supply chain. We strive to provide customized services in a memorable way. El Rol / The Rol This position is responsible for the handling of the documentation preparation, monitoring and coordinating of customs release of shipments for the import of commercial goods into Mexico and Mexican exports into the rest of the world in accordance with Mexican Customs Regulations.

Principales Responsabilidades / Key Responsibilities To provide the highest level of customer service to clients, vendors, and service providers in acquiring the proper import/export documentation. Facilitate set up of Mexican IOR file with Buckland MX broker Portfolio Partnership. Integrate Legal MX files on IOR and update forms in compliance on Mexican regulations early on calendar year.

Coordinate all shipments for customs clearance on timely fashion and ensure process flow based on best practices per shipment type: Air, Land and Ocean. Communicate, delegate and expedite shipment clearance through multiple ports with Buckland MX Vendors in accordance on client’s priorities and instructions. Assist on Compliance and monitor operations per types: V1, RT, F4, A3 and other as requested .

Preparation of customs and internal documents for customs clearance. Coordinate daily tasks in an efficient manner; prioritize activities and define urgent process reviews for Warehouse and office improvement. Completion of mid to high volume shipment clearance for Air, Land and Ocean on different Mexican Ports of entry/outcome.

Prepare daily and weekly reports based on shipment status for Air, Land and Ocean shipments. Assess customs operation performance for MX Vendors. Provide information requested for Mexican Trade compliance. Perform auditing on BGSS and shipments documents are promptly upload on Buckland Portal. Queries handled in a prompt, efficient and professional manner Integrate Summary Shipment for Liquidation Box Reports.

Provide management reports and full accountability for billing. Client servicing and reporting of any issues to Team Leader/Manager Work to be performed in conformance with the Buckland Quality System (BQS) Other duties or projects as assigned. Detalles del Puesto Manager Southbound Full time Southbound Requisitos de Competencia y Ex periencia / Required Qualifications and Experience +5 Years plus experience with Mexican Import/Exports Operations.

International Business/International commerce/International Logistics Bachelor Degree . Proven Knowledge on Mexican Legislation in Foreign Trade Business. Customs Experiences is an asset. Working knowledge of Microsoft Office, excel skills, Windows, an asset. Excellent customer service skills and ability to generate and follow up on sales leads Ability to identify , develop and implement processes improvement initiatives Demonstrated problem solving, organization skills with attention to detail Strong attention to detail and ability to handle multiple tasks.

Strong team player with the ability to work independently. Above average and accurate keyboarding skills. English Language Skills as native or second language ( Toefl 550). Must be flexible for work on weekends and holiday as required . Some travel may be required to our office locations. US Visa B1/B2 Impeccable record.

Position Regulated by Mexico STPS. Must be legally eligible to work for the Company at all times Valid Passport and ability and desire to occasionally travel to USA/Canada Desired to be on Cd. Juarez, Chihuahua Requerimientos Físicos / Physical Demands Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.

Occasionally must carry/lift loads of up to 25 lbs. Condiciones de Trabajo / Work Environment Occasionally exposed to excessive noise, is around moving machinery. Frequently read/ comprehend , write, perform calculations, communicate orally, reason and analyse. Nombre y firma del trabajador / Employee Name ( printed ) & Signature : Fecha / Date: Esta descripcin de puesto no está diseñada para cubrir u na extensiva lista de actividades o responsabilidades requeridas por el empleado.

Actividades y responsabilidades pueden cambiar o bien se pueden asignar nuevas con el tiempo y sin previo aviso. / This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Want to apply? Get in touch today Please visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience.

This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination. Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at [email protected] As we receive a high volume of applications, we’re only able to contact candidates selected to move forward.

While we truly appreciate your interest, we are unable to respond to general inquiries regarding application status. Thank you for your understanding.