Customer Service Representative - Mandarin Store

Come join the Lee & Cates Glass team which has been family owned and operated for the past 100 years. As a Customer Service Representative (CSR) you will be the primary customer contact for the sale and service of residential glass products and services. You will work closely scheduling and quoting the glass installation trade by working with our experience glass installation technicians.

Primary Role of a Customer Service Representative

• Representative of Lee & Cates Glass – “front-line” contact with the customer.
• Provide knowledgeable information on our products and services to our customers.
• Order entry of work orders, purchase orders, and invoices.
• Quote follow-up.
• Scheduling of jobs.
• Collections.
• Problem-resolution.
• Salesperson Founded in 1926, Lee & Cates Glass is a family-owned and operated company that is guided by God and employs conservative and ethical business practices. EXPERT SERVICE. DECADES OF EXPERIENCE. Lee and Cates Glass, Inc. is one of the largest independent glass companies in the southeast corner of the United States. We believe that well-trained, professional employees are our most valuable business assets. We are committed to exceeding our customers’ expectations, and we are dedicated to building long-term relationships with those we serve. Below is a summary of the type of work we perform each day. Custom Shower and Tub Enclosures Storefronts and Commercial Contract Glazing Insulated Glass replacement for Commercial and Residential windows Commercial Glass Services Mirrors Plate Glass Patio Doors Full-time Paid holidays and vacation Benefit plans 401k match Must pass a background check and drug-free workplace (no marijuana cards allowed)