National Service Manager

Our Purpose At Atlas Copco Group, we believe passionate people create exceptional results. We foster an environment built on trust, responsibility, innovation, and continuous improvement where employees are empowered to challenge the status quo, collaborate across teams, and deliver sustainable value to customers. National Tank & Equipment (NTE), an Atlas Copco Group company, is committed to operational excellence, safety leadership, customer success, and developing people who make a meaningful impact on our business.

Position Summary

The National Service Manager serves as a key operational leader within National Tank & Equipment and is responsible for driving service excellence, operational performance, workforce development, and safety across a broad and complex service organization. Reporting directly to the General Manager, this role carries significant responsibility for creating alignment and synergy across the entire NTE service network, ensuring consistent execution of service standards, operational processes, customer experience expectations, and business objectives.

This position extends beyond managing a single service function and requires enterprise-wide thinking, strong leadership capabilities, and a commitment to building a unified service culture across multiple locations, teams, and operational disciplines. The National Service Manager plays a critical role in shaping service strategy, improving operational efficiency, enhancing customer satisfaction, supporting revenue growth, and ensuring the highest standards of safety, quality, and equipment reliability.

The successful candidate will lead through influence and accountability, champion continuous improvement initiatives, and serve as a trusted partner to the General Manager and leadership team in advancing the long-term success of the organization. Key Leadership Responsibilities Provide strategic leadership and operational oversight for all service department activities.

Create and maintain service alignment across the NTE organization, promoting standardized processes, consistent execution, and a unified customer experience. Partner closely with the General Manager to develop and execute operational strategies that support organizational growth, profitability, customer retention, and service excellence.

Build a culture of accountability, collaboration, innovation, and continuous improvement throughout the service organization. Lead and develop service personnel through coaching, mentoring, performance management, and succession planning. Establish clear expectations, performance standards, and measurable goals that align with company objectives.

Drive employee engagement and foster a workplace culture that reflects Atlas Copco Group values and leadership principles. Promote cross-functional collaboration among operations, sales, logistics, administration, and field service teams to maximize organizational effectiveness. Ensure the service organization remains agile and responsive to changing customer needs and business priorities.

Operational Leadership Responsibilities Oversee daily service operations, including scheduling, workflow management, labor utilization, and resource allocation. Utilize company systems and operational tools to generate, track, and manage work orders efficiently and accurately. Determine repair methodologies, service workflows, and operational processes to improve productivity, quality, and customer satisfaction.

Monitor service department performance through established metrics, key performance indicators, and operational reporting. Conduct regular business reviews to evaluate performance against goals and identify opportunities for improvement. Ensure equipment repairs, inspections, maintenance activities, and service work are completed in accordance with company standards and customer expectations.

Drive operational excellence initiatives focused on efficiency, quality, cost control, asset utilization, and customer service. Oversee warranty administration activities, ensuring fair treatment of customers while maximizing vendor reimbursement opportunities. Maintain accountability for all service documentation, service reports, maintenance records, and operational reporting requirements.

Support enterprise-wide initiatives that improve scalability, consistency, and operational performance across the NTE network. Customer Experience and Business Development Develop and maintain strong relationships with customers, vendors, and key stakeholders. Act as a senior escalation point for complex customer service issues and operational concerns.

Partner with sales and operational leaders to identify opportunities for service growth and enhanced customer support. Promote a customer-focused culture that prioritizes responsiveness, professionalism, quality, and long-term partnership. Ensure customer commitments are met while maintaining operational discipline and profitability objectives.

Safety Leadership and Compliance Safety is a fundamental value and a non-negotiable responsibility of this position. The National Service Manager is expected to: Champion a proactive safety culture across all service operations. Lead by example and demonstrate unwavering commitment to safety standards and safe work practices.

Ensure full compliance with all company policies and procedures as well as OSHA, EPA, DOT, customer-specific requirements, and all applicable federal, state, and local regulations. Conduct regular safety audits, inspections, observations, and risk assessments. Lead investigations involving incidents, near misses, equipment damage, and safety concerns while implementing effective corrective and preventive actions.

Ensure employees receive appropriate safety training, certifications, and ongoing development. Verify that all equipment, facilities, vehicles, tools, and work environments are maintained in a safe operating condition. Hold employees accountable for safe behaviors and compliance with established safety standards. Promote environmental stewardship and responsible operational practices throughout the organization.

Integrate safety performance into operational planning, employee development, and performance management activities. People Leadership and Talent Development Maintain an appropriate staffing structure capable of supporting current and future business needs. Recruit, develop, and retain highly qualified service professionals.

Conduct performance evaluations, compensation reviews, coaching sessions, and career development discussions. Provide leadership, direction, and support necessary to maximize employee performance and engagement. Address performance concerns promptly and professionally, including disciplinary actions and employment decisions when necessary and in accordance with company policy.

Identify leadership development opportunities and succession planning strategies within the service organization. Foster an environment of continuous learning, innovation, and professional growth. Facility and Asset Management Maintain accountability for the overall condition, organization, safety, and operational readiness of service facilities.

Ensure service shops, yards, vehicles, tools, equipment, and company assets are properly maintained and repaired. Promote housekeeping standards that reflect professionalism, safety, and operational excellence. Ensure compliance with inspection schedules, maintenance programs, certifications, and asset management requirements.

Additional Responsibilities Lead special projects and strategic initiatives assigned by the General Manager. Support acquisitions, integrations, process improvements, technology implementations, and organizational change initiatives as required. Participate in regional and company-wide leadership meetings and operational reviews.

Perform additional duties and assume additional responsibilities as required to support business needs, operational excellence, customer success, employee development, and the overall growth and success of National Tank & Equipment and Atlas Copco Group. Education, Knowledge, Competencies & Experience High School Diploma or equivalent required.

Bachelor's degree in Business, Engineering, Operations Management, Industrial Management, or a related field preferred. Minimum five (5) years of experience in commercial, industrial, energy, equipment rental, manufacturing, or oilfield service operations. Minimum two (2) years of progressive leadership experience managing teams, operations, or service organizations.

Demonstrated success leading large-scale operational activities and driving measurable business results. Strong understanding of service operations, maintenance practices, asset management, and customer support functions. Valid Driver's License with the ability to travel as required. Proficiency with business systems, Microsoft Office applications, and service management software; Rental.

Man experience preferred. Strong financial, analytical, and operational decision-making skills. Excellent communication, leadership, and relationship-building capabilities. Proven ability to lead organizational change and continuous improvement initiatives. Ability to prioritize competing demands while maintaining high standards of execution and accountability.

Core Competencies Safety Leadership Strategic Thinking Operational Excellence Customer Focus Team Leadership Talent Development Accountability Continuous Improvement Collaboration and Influence Change Leadership Problem Solving Business Acumen Communication and Relationship Management Work Environment and Physical Requirements Regular presence in shop, yard, field, and customer-site environments.

Ability to work in industrial settings with exposure to varying weather conditions, noise levels, heavy equipment, and operational hazards. Ability to stand, walk, climb, bend, reach, and lift as required by operational activities. Ability to wear all required personal protective equipment (PPE), including hard hats, safety footwear, eye protection, hearing protection, gloves, respiratory protection, flame-resistant clothing, and other required safety equipment.

Ability to work extended hours when necessary to support operational and customer requirements. Why Join Atlas Copco Group Joining National Tank & Equipment means becoming part of Atlas Copco Group's global community of curious minds dedicated to innovation, sustainability, operational excellence, and customer success.

We believe in empowering our people with responsibility, encouraging collaboration across teams, and creating opportunities for growth and development. The Service Manager role offers the opportunity to influence a large-scale operation, shape service strategy across the NTE organization, develop future leaders, and make a lasting impact on our customers, employees, and business performance.

Equal Opportunity Employer National Tank & Equipment is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other protected status under applicable federal, state, or local law.

We believe diversity of thought, experience, and background strengthens our organization and drives innovation.