Mulesoft Support Consultant

About the role

The Mulesoft Support Consultant forms part of the SJP Applications and Data Support team that is central to effective application management and maintaining high availability of production systems supporting many business functions, the partnership and clients. The role is responsible for the support, maintenance, monitoring and troubleshooting of business-critical integrations built on the Mule.

Soft Anypoint Platform. The team sits alongside other support teams within Technology Operations with the aim of ensuring all applications and services within the team’s remit are running smoothly, performant and highly available, acting as 2nd and 3rd line support for calls raised by the user community. The team is responsible for the resolution of Incidents raised, providing responses within target SLAs What you'll be doing: Providing 2nd and 3rd line support for Mule.

Soft applications, API and integration services. Monitoring integration platforms and API performance using enterprise monitoring tools. Proactively identifying service degradation, performance bottlenecks, and capacity risks. Investigating, troubleshooting, and resolve complex production incidents within agreed SLAs.

Leading major incident investigations and coordinate technical resolution activities. Ensuring timely communication of incidents, risks, and service impacts to stakeholders. Acting as an escalation point for complex incidents. Working closely with development, infrastructure and business teams to ensure the reliability and performance of integrations.

Consulting on projects as required and aid in transition of Project work into BAU (support/warranty handover etc). Suggesting continual improvement suggestions Providing guidance and monitoring to others in the team on complex issues Supporting the Problem Management team - providing root cause analysis and Service Outage Analysis reporting.

Participating in the delivery of IT’s overall objectives. Documenting and recording change requests with the SJP Change Advisory Board About you: We're looking for a technically capable Mule. Soft professional who enjoys solving complex integration issues and keeping critical business systems running smoothly. You'll be comfortable working independently, investigating incidents, identifying root causes and delivering solutions across a broad range of enterprise applications.

Essential Criteria: Demonstrable experience supporting and troubleshooting Mule. Soft applications, APIs and integration services within a complex enterprise environment. Strong knowledge of the Mule. Soft Anypoint Platform, including tools such as Anypoint Studio, API Manager, Runtime Manager, Exchange, Cloud. Hub and/or Runtime Fabric.

Experience supporting and resolving incidents across API and integration technologies, with the ability to perform root cause analysis and deliver effective solutions. Strong understanding of integration technologies and standards, including REST, SOAP, JSON, XML, OAuth and Web Services. Ability to manage and prioritise multiple incidents, problems and support activities within agreed service levels, remaining calm under pressure.

Strong analytical and problem-solving skills, with the ability to work independently and act as a technical escalation point for complex issues. Desirable Criteria: Mule. Soft certifications, such as Mule. Soft Certified Platform Architect, Mule. Soft Certified Integration Architect, or other relevant Mule. Soft accreditations.

Experience supporting integrations within large-scale or business-critical enterprise applications. Knowledge of cloud platforms such as Azure, AWS or GCP. Knowledge of ITIL principles, incident management, problem management and service improvement practices.