AYS/DTS Agent--Full Time

As a member of our hospitality team, the primary role of an At Your Service (AYS) / Delighted to Serve (DTS) Agent is to be the primary point of contact for guest requests and provide exceptional guest service by promptly handling all guest calls and requests, and take proactive steps to address and resolve any concerns.

This role is responsible for possessing knowledge of the hotel's offerings, menus, local attractions, entertainment, and services to provide helpful information to guests. A crucial part of this role is excellent organizational and time management skills, strong attention to detail, effective communication abilities, and proficiency in property management systems (PMS), guest areas, F&B post terminals, and PBX switchboard consoles.

Exhibit exceptional