Office Staff

Job Details: Job Location: Frankfort Pediatrics

• Frankfort, KY, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Health Care, Front Desk / Clerical Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience. We’re looking for a friendly, detail-oriented office professional to join our team. As the first point of contact for our patients and their families, the office staff ensures a positive experience from check-in to check-out. This role involves providing excellent customer service, managing patient flow, and supporting the clinic team with administrative tasks that keep our operations running smoothly. If you love working with families, have strong organizational skills, and enjoy being part of a mission-driven healthcare team, this is the role for you.

Duties and Responsibilities

Greet all patients and visitors cheerfully. Answer telephone, triage calls, and maintain records of exam. Schedule appointments and referrals to other providers. Register patients, help with the completion of necessary forms, and direct to the appropriate staff person, if needed. Complete encounter form upon arrival and checking (electronic and/or paper).

Assist Physician, Nurse Practitioners, Clinical Assistants, and Office Manager as requested. Maintain neat, clean, and professional work area. Maintain established department policies. Assist in care and maintenance of department equipment and supplies. Other duties as assigned.

Qualifications

Education/Experience: High School Diploma/GED Experience preferred Skills necessary: keyboarding, oral and written communication Schedule Requirements: Full-time position, 5 days per week, 100% clinic-based, in person work required. Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.

Compensation

Negotiable based on experience Benefits: Health, Vision, Dental, Life, STD, LTD, 401K, PTO, and Holidays