Event Manager

The Event Manager coordinates and oversees the planning, logistics, and execution of meetings, conferences, exhibitions, and conventions within the hotel. They act as the primary liaison between the client (meeting planner) and internal hotel departments.

Key Responsibilities

Serve as the main point of contact for clients from the moment a sale is finalized through post-event follow-up. Logistics Coordination: Detail event specifications, including room setups, audiovisual requirements, décor, and schedules. Catering & Banquet Management: Coordinate food and beverage arrangements, menu selections, and banquet event orders (BEOs) with culinary and banquet teams.

Room Block Management: Monitor convention group room requirements, cut-off dates, and reservations commitments. Cross-Departmental Communication: Distribute accurate event documentation (BEOs, cover sheets, group resumes) to Banquets, Culinary, Audiovisual, Housekeeping, Front Office, and other hotel operational departments.

On-Site Execution: Be visible and available during the event to resolve real-time issues, lead pre/post-convention meetings, and ensure client satisfaction. Revenue Generation: Identify opportunities to upsell enhanced technology, premium catering packages, or additional function space.

Qualifications

& Skills Experience: Typically 2 to 3 years of experience in hotel event planning, catering sales, or conference services. Large convention hotel or citywide conference background is heavily preferred but not required.

Education

A bachelor’s degree in hospitality management, event planning, or a related field is preferred, but not required. Technical Acumen: Proficient in Microsoft Office products (Word, Excel, Outlook). Familiarity with industry software (CI/TY or Delphi, Social Tables or Delphi Diagrams). Knowledge of Marriott property management systems (FSPMS, MARSHA) is a plus but not required.

Soft Skills: Exceptional communication, negotiation capabilities, intense attention to detail, and dynamic problem-solving skills under pressure. Certifications: Certified Meeting Professional (CMP) designation is a strong plus (not a requirement).

Benefits

Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels.

Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN! —our associates proudly cheer: “We Are Concord!” Pay rate - $26.07 to $32.59 per hour We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.