Customer Service Executive

Job Description Manage and monitor client shipments , ensuring shipment details are accurate and payments are completed and cargo is released. Issue Delivery Orders (DOs) through the customs system and ensure all required documentation is completed accurately. Follow up with clients regarding pending issues, requests, and outstanding requirements to ensure timely resolution.

Handle BL amendments requested by clients. Provide information and guidance to customers regarding documentation requirements and procedures. Ensure that all documentation is accurate and complies with local and international regulations. Maintains an organized filing system for all documentation. Respond to customer inquiries and provide updates on the status of their documentation Assist in preparing reports related to documentation activities and transactions Job Requirements, Qualifications & Competencies Education : BA degree with major in business administration or any other related field.

Experience: 2-3 year experience with shipping operation field. Skills: Have excellent verbal and written communication skills and interpersonal skills Have excellent skills in problem solving and decision making.