Client Account Management

About Pay. ByPhone At Pay. ByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.

Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.

About The Role

Northern England or Liverpool (Hybrid) Employment type: Full-Time, Permanent Reports to: Commercial Director The purpose of the Client Account Manager’s role is to manage a portfolio of partnership-based client accounts and grow Pay. ByPhone’s presence and transaction volumes in key local markets, using local area research to identify and progress new opportunities, and acting as a key point of contact with our strategic platform partners.

Who We Are Looking For Client & Account Management: Experience in client or account management and relationship building, with a commercial, opportunity-spotting mindset Analytical Skills: Able to gather, analyse and present data clearly and concisely Partner Relationships: Confident building and managing external relationships, including with strategic partners Self-Motivated & Organised : Able to manage a portfolio of client accounts independently Systems: Good working knowledge of Microsoft Office; familiarity with a CRM such as Salesforce Key Responsibilities Manage a portfolio of partnership-based client accounts, providing an efficient, responsive service.

Grow Pay. ByPhone’s presence and transaction volumes in your markets, against agreed targets. Carry out local area research, using data and on-the-ground insight, to understand client areas and identify opportunities. Act as a liaison between Pay. ByPhone and our strategic partners, building relationships and coordinating joint activity.

Identify and progress new business opportunities, keeping our CRM (Salesforce) accurate and up to date. Contribute to broader UK Commercial projects as required . Required Qualifications Experience in client or account management and relationship building, with a commercial, opportunity-spotting mindset Strong analytical skills: able to gather, analyse and present data clearly and concisely Experience of building and managing external relationships, including with partners Good working knowledge of Microsoft Office; familiarity with a CRM such as Salesforce Experience in parking or technology desirable Understanding of the local authority market desirable Project management skills desirable Educated to degree level or equivalent experience What We Offer Compensation: The expected salary range for this role is £32,000 - £35 ,000 .

Final compensation will be based on factors such as experience, skills, qualifications, and internal equity. Private Healthcare: Available to all permanent employees effective Day 1, with no waiting period as well as optional dental coverage. Pension scheme: All permanent employees get access to our pension scheme with 5% employer contribution 4x Life insurance: All permanent employees are covered under our life insurance Career Growth & Learning Support: Opportunities for professional development, continuous learning, and career progression.

Working at Pay. ByPhone We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we: Make things happen Stay curious Work together Have fun See through our customers’ eyes These principles shape how we collaborate, innovate, and deliver on our commitments.

We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.

Pay. ByPhone is committed to providing accommodation throughout the recruitment process. If you require accommodation, please reach out to us at [email protected]. Want to see our values in action? Visit our Instagram and LinkedIn . Curious about the story behind our values? Head over to our About Us page to learn more.