Player/Guest Services

PLAYER/GUEST SERVICES at Destination Geneva National

• NOW HIRING FOR 2023 SEASON Average pay rate with tips $15-$20/hour GENERAL DESCRIPTION Formerly known as Player Services, this position includes the following responsibilities: handling and staging arriving golf bags, cleaning and staging golf carts, post-round club cleaning, answering guest questions, and assisting resort and Member golfers. EDUCATION/EXPERIENCE Some computer knowledge/usage Customer service and social skills Some general knowledge of the game of golf Valid Driver's License is Required ESSENTIAL FUNCTIONS Primary responsibilities include, but are not limited to, the following: Provide members and resort guests with golf bag handling and club cleaning services Provide excellent customer service to all public patrons, members and guests Greet members, guests and public as they arrive and return from their round Maintain Golf Shop communications for member and public requests – report add-on players Inform and direct players and guests to desired areas of the facility Issue, monitor and secure rental club inventory by following operational procedures Assist with all cleaning and maintenance procedures of the golf car fleet Monitor the bag drop area – handle, transport and protect public, member and guest bags Tag/label all golf bags with identification tags when appropriate and necessary Pull and set up member bags for daily member play Assist members and guests arriving from the Member Parking Lot Assist with the staging of golf carts on a daily basis for public, member and guests Ensure that all staged carts are clean, and properly stocked – tees, pencil and sand & seed Clean out, wipe down/wash and dry all golf carts after completion of play Place cleaned member clubs back into member club storage after play Safely park golf carts in designated spots in the cart storage area Plug-in and charge golf carts each evening, check that charging is occurring Clean, store and protect members and guests clubs which are held overnight Maintain all areas of the cart barn and club storage rooms Empty trash receptacles as needed during each shift Work closely and communicate with the PGA Professionals and Golf Shop Staff in staging, preparing and operating all public and member events Communicate often with the Maintenance Department with regarding to sand & seed supply and replenishment, and all cart maintenance/repair issues Work closely with Starters to assist in getting groups to the first tee in a timely manner Maintain the practice areas in conjunction with the Range personnel– tee setup and cleaning, range picking, washing and sorting golf balls, restocking caddies and tee cups Monitor all areas for trash and debris, lost clubs and equipment, etc. Deliver dirty and used towels to the laundry each night – restock clean towels Perform any and all duties assigned by the Professional Staff SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs
• Transporting Cottages & Suites guests to rooms if necessary
• Assist with any event set-up procedures, as required WORKING CONDITIONS AND PHYSICAL DEMANDS
• Interact verbally with guests, members and staff
• Occasional lifting
• Standing for extended periods of time
• Many duties and tasks are outside during shifts
• Fast paced environment SUCCESS FACTORS The attributes listed below are representative of the knowledge, skill and/or ability required.
• Ability to function in a team environment
• Ability to apply customer service skills
• Ability to solve guest issues/problems
• Ability to anticipate guest/member needs
• Ability to interact with many different types of people
• Ability to be prompt and responsible