Senior Sales Development Representative (SDR)

Location

• Delhi/Mumbai Experience: 3-6 About Xeno At Xeno, we’re building the future of enterprise marketing automation, loyalty & customer data platforms for leading omnichannel retailers. Our mission is to help businesses deliver personalized experiences at scale using powerful AI and data-driven tools — and none of this is possible without exceptional people.

About the Role

We're looking for an experienced Senior Sales Development Representative (SDR/BDR) to join our growing sales team at Xeno. In this role, you'll own outbound demand generation, identify and research high-potential enterprise accounts, engage with key decision-makers, and build meaningful relationships to generate qualified sales opportunities.

You'll play a key role in building a strong sales pipeline through strategic account research, personalized multichannel outreach, and effective prospect qualification. We're looking for someone who brings strong communication skills, a relationship-building mindset, a data-driven approach, and the ownership required to drive outbound sales outcomes.

Key Responsibilities

Drive outbound prospecting efforts to identify and engage potential enterprise customers and generate qualified sales opportunities. Conduct targeted account research: Research prospective companies, identify relevant decision-makers, and develop personalized 1:1 outreach strategies across multiple channels. Execute outbound prospecting: Conduct cold calls, cold emails, and other targeted outreach to generate interest, initiate conversations, and schedule meetings for the sales team.

Qualify prospective customers: Understand prospects' business requirements, challenges, needs, and budgets to identify relevant sales opportunities. Build stakeholder relationships: Identify and engage multiple stakeholders within target accounts, nurturing relationships throughout the prospecting process. Communicate product value: Educate prospects about Xeno's products and solutions, articulate relevant value propositions, address queries, and handle initial objections.

Collaborate with the sales team: Work closely with the sales team to develop and implement effective outbound sales strategies and tactics. Track and analyze performance: Maintain accurate records of outreach activities and outcomes in the CRM, monitor relevant sales KPIs, and work towards defined monthly and quarterly targets.

Stay informed about the market: Maintain an understanding of industry trends, competitors, and market conditions to strengthen prospecting strategies. Nurture prospect relationships: Build and maintain strong relationships with prospective customers in collaboration with the sales team. What Are We Looking For? 3–6 years of experience in Sales Development or Business Development (SDR/BDR), with hands-on experience in outbound cold calling and cold emailing within an enterprise SaaS environment.

Enterprise sales understanding: Experience identifying, researching, and engaging enterprise accounts and relevant decision-makers. Strong market research capabilities: Ability to identify target accounts, research stakeholders, and develop account-based outreach strategies. Excellent communication skills: Strong verbal and written communication skills, with the ability to initiate meaningful conversations, actively listen, understand customer needs, and communicate value effectively.

Cold calling and objection handling: Proven ability to generate interest during outbound conversations, address objections, and engage prospective customers. Relationship-building skills: Ability to establish rapport with new prospects and nurture professional relationships over time. Stakeholder mapping: Understanding of how to identify and engage multiple stakeholders involved in enterprise purchasing decisions.

Data-driven mindset: Familiarity with sales KPIs, monthly/quarterly quotas, and tracking outbound performance against defined targets. Ownership and drive: A goal-oriented, proactive approach with the ability to take ownership of outbound activities and consistently work towards sales outcomes. Collaborative approach: Ability to work effectively with the sales team and contribute to shared pipeline-generation goals.

Good to Have Experience working with mid-market or enterprise omnichannel retail customers. Experience in an SMB sales environment involving end-to-end sales ownership, with an interest in transitioning into enterprise sales. A bachelor's degree in technology or a related field would be an added advantage. Growth Opportunity This role offers the opportunity to grow into a Lead SDR or Account Executive (AE) position over the next 2–3 years.

Xeno Culture Xeno's Culture Code consists of seven core values that guide everything the company does: Uncompromising Integrity & Respect Start from customers Drive outcomes Own it end to end Trust but verify Stay Relentless Think and Act 10x always Key Philosophy: "Where the best come to do their best work" — Xeno welcomes people who raise standards, challenge thinking, and never settle.

People-First Approach: The company prioritizes people's well-being, flexibility, financial freedom, and continuous growth through comprehensive benefits, hybrid work, and a trust-based environment where mistakes are learning opportunities.