Team Leader - Advanced Branch Support

Team Overview: The Advanced Branch Support (ABS) department within the Market & Practice Solutions Division is seeking a Team Leader to lead a team of Relationship Managers providing high-touch, differentiated support to the firm’s top branch teams. Relationship Managers serve as a critical connection to the home office, helping some of the firm’s largest and most complex practices navigate business needs and access solutions across the firm.

The Team Leader plays a key role in guiding this team and ensuring they deliver the expertise, coordination, and support these practices need to successfully serve their clients.

What You'll Do

Lead, coach, and develop Relationship Managers to deliver high-quality support to the firm’s top practices. Build strong partnerships across the firm, advocate for evolving practice needs, and influence outcomes that enhance the branch experience. Lead day-to-day operations, maintain performance standards, and use metrics, trends, and branch insights to drive team performance and identify opportunities for improvement.

Partner across business areas to advance process, technology, and service model enhancements that reduce branch effort, improve outcomes, and support the continued growth and scalability of ABS.