Junior IT Support Executive

Marcus Evans is a UK-based international company with offices around the world. We provide business information, events and professional services to clients across a wide range of industries and markets. We are looking for a Junior IT Support Executive to join our Islamabad office. This is an ideal opportunity for a fresh IT/Computer Science graduate or someone at the beginning of their IT career who has good technical fundamentals and wants to develop their skills within a global IT environment.

This is primarily a Level 1 IT support role . Previous commercial IT experience is helpful but not essential , and training will be provided. Location: Islamabad i-8 Markaz – Office based role Working hours: 4pm–1am Islamabad time (including one hour break) (some flexibility where required) Key Responsibilities Provide Level 1 technical support to users locally and remotely.

Troubleshoot Windows 10/11, laptops, desktops, software and general hardware issues. Assist users with Microsoft 365, Outlook, Teams, OneDrive and other business applications. Carry out basic user administration in Active Directory and Microsoft Entra ID, including password resets and account unlocks. Assist with Microsoft Intune device management and deployment.

Troubleshoot basic network, Wi-Fi and VPN connectivity issues. Log and manage support requests through the Service Desk and escalate more complex issues to senior IT teams. Help maintain IT equipment and provide hands-on support within the Islamabad office. Work with our wider IT teams supporting offices around the world.

What We're Looking For

Degree or qualification in IT, Computer Science or a related subject, or currently completing one. Good understanding of Windows and general PC troubleshooting. Basic knowledge of Microsoft 365, Active Directory, Entra ID and networking. An interest in learning technologies such as Microsoft Intune and cloud-based IT services.

Good written and spoken English. A helpful attitude, good problem-solving skills and willingness to learn. Fresh graduates are encouraged to apply. Microsoft certifications such as MS-900 or AZ-900 are helpful but not required . We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit and business need.

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