Sr. Client Service Specialist (HAO) - 2nd Shift; B Schedule (12 hours per shift; 7:00 PM -7:00 AM)

2nd Shift; B Schedule (12 hours per shift; 7:00 PM -7:00 AM) 4 on 3 Off 3 on 4 Off Shift Pattern (repeats every 2 weeks) Week 1: Work: T/F/S; Off: S/M/T Week 2: Work: W/T/F/S; Off S/M/T/W

Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.