Mooville Guide

Title: Mooville Guide Department: LDSC Reports To: Tour Operations Manager Employment Type: Part-Time Position Summary: The Outdoor Activities Team Member is responsible for delivering a fun, safe, and memorable experience for all Mooville guests. This role focuses on supervising outdoor activities, ensuring strict adherence to safety procedures, and providing friendly, high-quality customer service.

Team members serve as positive ambassadors of Mooville by creating a welcoming environment and assisting guests of all ages.

Duties and Responsibilities

Actively monitor guests participating in outdoor activities to always ensure safe behavior. Follow all Mooville safety policies, procedures, and emergency protocols. Conduct daily routine safety checks on activity areas, equipment, and surroundings. Clearly explain rules, safety guidelines, and proper use of equipment to guests Respond quickly, calmly, and appropriately to incidents, injuries, or emergencies.

Report safety concerns, hazards, or maintenance needs to supervisors promptly. Greeting guests warmly and assist them with activities, questions, and directions. Create a positive, inclusive, and engaging experience for guests of all ages. Communicate clearly and professionally with guests, coworkers, and supervisors.

Handle guest concerns or complaints with courtesy, patience, and professionalism. Encourage participation and help guests feel comfortable and confident during activities. Work cooperatively with other team members to maintain smooth operations. Assist with setup, breakdown, and general cleanliness of activity areas. Maintain a professional appearance and follow Mooville dress code standards.

Perform additional duties as assigned to support daily operations. Job Requirements: Strong customer service and communication skills. Ability to follow safety rules, regulations, and procedures consistently. Have a friendly, outgoing, and positive attitude. Ability to remain calm and professional in a busy or stressful environment.

Previous customer service experience in an outdoor recreation or safety role. (Preferred) Be able to lift moderately heavy objects. Effective listening and communication skills. Demonstrated integrity and ethical standards. Able to handle a moderate activity level and maneuver quickly. Dependable, Available, Responsible, Teachable & Reliable.

Manages time effectively and adapts quickly to changing priorities Work Requirements: Ability to work outdoors in various weather conditions. Ability to stand, walk, and move for extended periods. Capability to lift, carry, or move equipment as needed (within reason) Availability to work weekends, holidays, and peak activity times.