Inside Sales Representative

The Inside Sales Representative drives customer retention and growth by converting corporate-generated leads, managing a portfolio of small to medium-sized accounts, and creating new opportunities within the existing customer base. This role owns opportunities from inquiry through quote, order, and post-shipment follow-up, with an emphasis on speed, competitive solutions, disciplined follow-through, and an exceptional customer experience.

This is an ideal development role for a motivated sales or service professional who wants to strengthen technical, commercial, and account-management skills that can lead to a future outside sales opportunity with RLG. This will be a remote role in the West region, with a travel expectation of 25% within the region. During onboarding, this role may have more consistent travel to regional plants to support training.

Essential Duties

& Responsibilities Serve as the primary contact for assigned opportunities generated through RLG corporate lead development; quickly qualify needs and move viable opportunities forward. Gather complete specifications and coordinate with estimating, operations, technical teams, and other resources to deliver accurate, competitive quotes quickly.

Follow up consistently on open quotes, address questions and objections, and convert opportunities into new business. Manage an assigned portfolio of small to medium-sized accounts, maintaining regular outreach to strengthen relationships, encourage repeat orders, and protect customer retention. Identify growth opportunities within existing accounts, including new products, applications, locations, and cross-selling opportunities across RLG capabilities.

Monitor ordering patterns and proactively re-engage customers when activity declines or retention risk is identified. Follow up after shipment to confirm successful delivery, resolve concerns, and ensure an excellent customer experience. Maintain accurate Salesforce CRM records, pipeline activity, quote status, customer information, and sales forecasts.

Partner cross-functionally to resolve customer issues and deliver on commitments. Maintain strong knowledge of RLG products and capabilities, including pressure-sensitive labels, shrink sleeves, RFID and smart labels, flexible packaging, durable and engineered solutions, extended-content labels, sustainable products, embellishments, and related services.

Meet or exceed assigned sales, conversion, retention, and account-growth targets.

Qualifications

Bachelor's degree or equivalent relevant experience in sales, account management, customer service, or another customer-facing commercial role. 2+ years of inside sales, account management, business development, or related customer-facing experience preferred. Driven to win, exceed targets, and take ownership of results while working independently.

Strong sense of urgency with the ability to manage multiple quotes, opportunities, customers, and deadlines in a fast-paced environment. Excellent communication, relationship-building, negotiation, active-listening, and follow-up skills. Customer-focused mindset with a genuine commitment to responsiveness, accuracy, and service.

Strong technology skills, including experience with Salesforce or other CRM systems and Microsoft Office applications. Label, packaging, printing, or manufacturing experience preferred, with the ability to quickly build technical product knowledge. What Success Looks Like New business and revenue growth Fast, competitive quoting and strong quote conversion Customer retention and repeat orders Growth within the assigned account base Consistent pipeline and CRM management Responsive, proactive customer communication Effective post-shipment follow-up Achievement or exceedance of sales targets Posted Pay Range: 60,000 – 75,000