IT Help Desk Technician

Responsible for providing technical expertise with operating systems, applications, network servers, and workstations.

Responsibilities

1. Provides technical expertise for Christie Lites systems by: Offering technical assistance with the following: Operating Systems: Windows 11

• Workstations: Dell, HP & Lenovo desktops & notebooks.
• Applications: MS Office, SharePoint, Active Directory, Manage Engine, Druva, OneDrive. Responding to users requiring help with systems and applications. Responding promptly to Help Desk tickets submitted by employees. Assisting with auditing of Manage Engine Service Desk Plus ensuring that all workstations are properly listed monitoring packs loaded. Assist users configuring multi-factor authentication on the user’s mobile device. Imaging, deploying, and managing desktops, laptops, and mobile scanners. Recovering IT Equipment from Terminated Staff Configuring and installing network printers. Perform basic network troubleshooting on workstations, mobile devices, and printers. Perform software installations and upgrades.

1. Oversees on-site and remote hardware and software applications by: Ensuring that systems are operating effectively and identifying and resolving problems. Ensuring that software and hardware meet the Christie Lites specifications. Conducting checks of hardware and software manufacturers/developers to identify potential vulnerabilities and software updates. Managing remote and on-site hardware in a multi-office network Managing hardware and software applications at branch locations. Participating in the on-call rotation for after hours support. Performing data center tape rotations.

Requirements

Essential attributes for success in this role Personal attributes Self-motivated, ability to set and meet goals. Excellent verbal and written communication. Strong organizational, forward planning, and decision-making skills. Communication, with a passion for collaboration over confrontation. Quality conscious, and team results driven.

Excel at multitasking and adapting. Professional attributes 1 year technical support experience. Computer skills – MS Office, Excel, Word, OneNote, OneDrive, SharePoint, Teams. Confident with operating systems Data analysis. Creative problem solving. Presentation skills. Reliable customer service.