Customer Quality Supervisor

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

Essential Duties and Responsibilities

In alignment with the company and department quality objectives, formulate specific quality management objectives for the customer complaint team, and conduct regular supervision and inspection on performance achievement. Be responsible for response, coordination and handling of customer complaints. Organize the team to analyze root causes, develop corrective and preventive actions, track and verify the implementation effect of actions until closure, and prepare written 8D reports.

Confirm and track customers’ monthly scoring results. For items with unsatisfactory deduction scores, provide feedback to relevant internal departments and drive improvement. Conduct analysis on warranty returned parts, and handle verification and appeal of customer claims. Respond to customer on‑site audits. For audit findings, push relevant departments to conduct analysis and improvement until verification and closure.

Carry out statistics and analysis of monthly product PPM. Collect, identify and manage special customer requirements. Manage products in R‑QA and QA‑P storage locations. Supervise employees of this module to implement the company’s HSE policies and requirements, and remind and correct unsafe and improper behaviors of other employees.

Perform other tasks assigned by the department leader. Keys to Success Possess good communication, coordination and organizational skills. Be proficient in quality tools including the 7 QC Tools, Fishbone Diagram analysis, FMEA, SPC, MSA, FTA and 8D. Familiar with IATF 16949 requirements. Supervisory Responsibilities Manage customer complaints and drive continuous preventive improvements to enhance customer satisfaction.

Requirements

and Preferred Skills Minimum of 5 years of relevant working experience. Bachelor’s degree or above; mechanical or chemical engineering major is preferred. Proficient in English listening, speaking, reading and writing, with particularly good oral communication skills. Skilled in using office software, including MS Word, MS Excel, MS Outlook and MS PowerPoint.

WHY GATES? Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

WORK ENVIRONMENT Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.