Customer Service Rep

Job Details: Job Location: CA

• RANCHO CORDOVA, CA, Salary Range: $22.00 - $22.00Hourly, General Nature of Position: Serves customers by providing product and service information; resolving product and service problems. Full-Time, $18.00/hour Essential Duties and Responsibilities: Handle commercial, residential, and roll-off customer calls for new accounts, changes in service, billing questions, service cancellations, misses etc. Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts and adjustments on customer accounts Inform customers on the services that we have to offer, such as types of bins, rates, and special service programs that are available Generate credit and debit memos as necessary Project a knowledgeable, enthusiastic, positive, attitude that encourages customer confidence and reflects the professional image desired by Atlas Disposal Industries Available for overtime as needed Able to perform clerical tasks as needed Perform other duties that are assigned EDUCATION REQUIREMENT High School Diploma Job related courses a plus BENEFITS Position includes a competitive benefit package Qualifications: EXPERIENCE AND SKILLS REQUIRED 2-3 years of customer service is desired Industry experience is a plus Excellent oral and written communication skills Ability to communicate effectively with all departments and personnel Excellent telephone communication skills required Strong ability to work well with people, under pressure and with stringent time restraints Proficient in negotiations and problem solving Strong time management and organizational skills Flexible enough to handle multiple tasks and be detail oriented Must be proficient and accurate in ten key and data entry Knowledge of Route Manager is desirable PC working knowledge in windows environment is a must Basic Math skills required