Graduate Admissions Advisor

JOB SUMMARY

A Post University Graduate Admissions Advisor (in our Accelerated Degree Program) is responsible for responding to student inquiries regarding graduate admission to the University’s online and evening & weekend programs in a timely and customer-focused manner. You will need excellent communication, listening, customer service, and sales skills to excel in this high-volume, customer-driven position.

Schedule: Sunday through Thursday or Tuesday through Saturday with one late night until 8:30 pm EST. Pay: $47,000.00/annually; $22.60/hour ESSENTIAL FUNCTIONS: Foster the Post culture to Make It Personal by working cross-functionally across the University and enhancing the culture of collaboration and respect among all Faculty, Associates, and Students.

Promptly respond to student inquiries regarding Post University and our program offerings. Conduct mostly telephone and occasional in-person interviews to help prospective students identify their interests and choose an online degree program that fits their personal and career goals. Follow up with prospective students/applicants and record results in the database to ensure excellent customer service throughout the enrollment process.

Work closely with the Financial Aid, Office of Student Information, and other supporting departments to assist students with their financing and advising needs. Participate in student registration and development activities designed to promote student awareness, retention, and success. Meet & ideally exceed established team and individual enrollment goals.

Participate in weekly team meetings to address best practices and strategies. Understand all applicable policies, procedures, regulations, and laws regarding higher education enrollment. Data entry of student enrollment information to ensure full and proper documentation. Perform other related duties as assigned.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS, AND ABILITIES: Bachelor’s degree; Master’s Degree is preferred or in the process of completion.

Experience in higher-education admissions and/or recruiting positions with a consultative sales approach to successfully promote our program is desired. Prior sales, call center, customer service, and/or marketing experience is a plus. Superior relationship-building, teamwork, and communication skills, including an excellent phone presence and personality.

Excellent organizational and interpersonal skills. Excellent PC skills and proficiency in Microsoft Office, Internet applications, and database software are a must. Must be a highly motivated self-starter with the ability to multitask. Must be able to work in a team-oriented, objective-focused environment Flexibility to adapt to a changing and dynamic environment.