IT Systems & Network Engineer

Lavipharm is looking for an IT Systems & Network Engineer who will be reporting to the Lead IT.

Requirements

Provide 2nd- and 3rd-level technical support across office and production environments, troubleshooting complex issues related to software, accounts, access and endpoints Take ownership of escalated incidents and problems, performing root-cause analysis and implementing sustainable solutions Manage the lifecycle of laptops, desktops, printers, peripherals and mobile devices, including deployment, troubleshooting, repair and replacement Support and maintain meeting-room and AV infrastructure, including Microsoft Teams Rooms, displays and conferencing equipment Administer and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive and licensing Manage identities, authentication and access through Microsoft Entra ID, including Conditional Access, MFA, role assignments and access policies Maintain and troubleshoot on-premises Active Directory, Group Policy, DNS and Windows Server infrastructure Participate in infrastructure upgrades, migrations, security improvements and IT projects Monitor system health and proactively identify operational, security and capacity issues Maintain technical documentation, procedures, configurations and asset records Contribute to IT policies, change management and operational processes within a regulated GMP environment Requirements 5+ years of hands-on experience in IT systems administration, infrastructure support or a similar role Strong administration experience with Microsoft 365, particularly Exchange Online, Teams, SharePoint/OneDrive and tenant-level configuration Strong working knowledge of Microsoft Entra ID, including identity management, MFA, Conditional Access and role-based access Strong knowledge of Active Directory, Group Policy, DNS and Windows Server environments Proven ability to independently troubleshoot complex endpoint, identity, application and infrastructure issues Good understanding of Microsoft security and identity best practices Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and firewalls Experience taking ownership of technical incidents and problems from investigation through resolution and documentation