Microsoft Dynamics Customer Insights Consultant

We are looking for an experienced Microsoft Dynamics 365 Customer Insights – Journeys Specialist with strong hands-on expertise in customer journey design, marketing automation, and customer data migration. The candidate will be responsible for implementing customer engagement solutions and integrating Customer Insights with Microsoft Dynamics 365 CRM.

Design, configure, and implement customer journeys using Microsoft Dynamics 365 Customer Insights – Journeys. Manage customer data migration, including data mapping, transformation, validation, and reconciliation. Configure customer segments, triggers, journey orchestration, and audience targeting. Develop marketing automation workflows for customer engagement and campaign execution.

Integrate Customer Insights – Journeys with Dynamics 365 CRM and other Microsoft applications. Ensure data accuracy, consistency, and integrity throughout migration. Collaborate with business stakeholders, marketing teams, and technical teams to gather requirements and deliver solutions. Troubleshoot issues related to customer journeys, data migration, integrations, and CRM configurations.

Support testing, deployment, documentation, and post-implementation activities. Follow Microsoft best practices for security, performance, scalability, and maintainability. 10+ years of overall experience with Microsoft technologies and CRM platforms. At least 5+ years of hands-on experience with Microsoft Dynamics 365 Customer Insights.

Strong experience in designing and implementing Customer Insights – Journeys. Practical experience in customer data migration, mapping, transformation, validation, and reconciliation. Strong understanding of Dynamics 365 CRM architecture and data models. Experience with marketing automation, customer segmentation, campaign management, and customer engagement workflows.

Experience in requirements gathering, solution design, testing, and implementation. Familiarity with Power Platform technologies, including Power Automate and Dataverse, is preferred. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and stakeholder management skills. Microsoft Dynamics 365 or Customer Insights certifications are an added advantage.

A hybrid, flexible working policy. Professional growth and development opportunities. An international team of world-class engineers that brings positive energy. A friendly, supportive, and relaxing working environment in our offices.