Field Technician

Onsite Support, also covering IT Link (Walk-In) Center - recommended experience level: o Relevant years of local in country experience: > 2-3 years o Good oral and written communication skills in local language + English o Good interpersonal skills o Industry standard skills normally expected from an onsite support technician including:

• Service. Now ticket handling
• Microsoft Windows and Apple operating system – all related issues
• How-to assistance of End User assigned IT devices and software
• Standard and non-Standard HW devices (peripherals like monitors, label printers, etc.)"
• Perform basic HW support for Desktop & Laptop:
• RAM upgrade
• Keyboard exchange
• SSD HD replacement"
• Assistance on Software related issues (Standard & Non-Standard)
• Microsoft Office 365 suite
• Software deployment
• Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
• Smartphones & Portable Devices experiences for SIM handling and provisioning
• Meeting room support (Audio and Video Equipment)
• Network cabling and port patching, Wi-Fi network, replacement of router, HUBS, and Switches (local task pertaining to Smart Hands support) Support of LAN closets, MDFs and IDFs
• Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
• Stock management (incoming & outgoing IT goods) #LI-DNI