Customer Service

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Related occupations Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Related occupations Check to ensure that appropriate changes were made to resolve customers' problems. Related occupations Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Related occupations Determine charges for services requested, collect deposits or payments, or arrange for billing.

Requirements

B.sc/HND in any field with 3 years of experience as a Customer Service Representative