Program Director

Job Details: Job Location: Robbins Family YMCA

• Cambridge, MD, Position Type: Full Time, Salary Range: $49000.00 - $50000.00Salary/year, Job Shift: Day, Job Category: Management, POSITION SUMMARY: Under the supervision of the Branch Executive Director, the Program Director will have a lead role in supervising the aquatics department and membership services team at the Pauline F. and W. David Robbins Family YMCA in Cambridge, MD. The Program Director is responsible for developing, delivering and administering programs to diverse groups of members. This includes but is not limited to: membership development and services, swim lessons, water exercise and safety programs. The incumbent is responsible for program development and quality, management and supervision of staff and compliance with association policies, licensing requirements, procedures and expectations. The candidate must ensure the safety, well-being and personal growth of staff, members and participants. Annual Salary: $50,000 ESSENTIAL FUNCTIONS:

1. Incorporate and model our YMCA Christian principles of caring, honesty, respect, and responsibility.
2. Responsible for aquatic program operations: development and marketing, schedule of activities, staff and member communications, quality of programming and classes, staff development, licensing and certification compliance where applicable.
3. Lead the membership staff team in attracting, engaging and retaining members. This includes driving a superior member experience, increasing membership enrollment, and enhancing membership connection/engagement, thereby increasing membership and program satisfaction and retention. This position ensures that membership administration operates efficiently and employs a continuous improvement model to meet and/or exceed goals for satisfaction, connection and engagement.
4. Manage and follow related department budgets through monthly review and forecasting.
5. Effectively follow and enforce all aquatics safety procedures and standards in compliance with State regulations, YMCA standards and recommendations from insurance providers. The Y: We’re for youth development, healthy living, and social responsibility. Conduct lifeguard, swim lesson instructor and safety certification trainings.
6. Ensures staff certification records are current and fulfill all in-service standards.
7. Work in cooperation with Facilities Staff to ensure proper functioning and maintenance of the aquatics mechanical systems and facilities.
8. Work in a team environment and encourage open communication regarding concerns/issues with members, co-workers and supervisors.
9. Hire, develop, train, motivate, schedule and retain a team of membership staff committed to the YMCA’s mission.
10. Implement, track and report as required for grant funded programs.
11. Perform other duties as assigned. YMCA COMPETENCIES (Leader): Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruit's volunteers and builds effective, supportive working relationships with them. Supports fund- raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to- date knowledge and skills in technology.

Qualifications

1. BA Degree preferred 2. 2 to 4 years of experience in a leadership role in member service and programming related fields.
2. At least 21 years of age
3. Lifeguarding, CPR, First Aid, AED certifications and Child Abuse Prevention training within 30 days of hire date.
4. Previous experience with diverse populations preferred. PHYSICAL DEMANDS Ability to plan, lead and participate in a range of activities in a variety of outdoor/indoor settings. Mental and physical ability to deal with high stress situations and work well under pressure.