Transportation Supervisor

Job Details: Level: Experienced, Job Location: Long Beach Headquarters

• Long Beach, CA, Position Type: Full Time, Education Level: High School, Salary Range: $90000.00 - $10000.00Salary/year, Travel Percentage: Negligible, Job Shift: Day, Job Category: Transportation, Railway to Highway and on Down the Road, We Know the Best Way Over 130 years of innovation, plus the safest, most comprehensive bulk handling, transloading and ISO container depot services have established Ventura Transfer Company (VTC) as the acknowledged industry leader throughout the Western United States. Founded in the 1860s and named for the city where it began, Ventura Transfer Company is the oldest bulk handling and transportation company in California. Throughout the company’s history, there have been two constants – an unswerving commitment to quality and customer service, and determination to lead the industry through continuous innovation. Ventura Transfer Company is looking to find a passionate team member to fill the role of Transportation Supervisor. The Transportation Supervisor oversees dispatch and day-to-day trucking operations of the transportation department. This position will verify dispatchers have the tools needed for success, follow through with other departments to solve operational problems, and ensure customer’s needs are met.

Responsibilities

and Duties

• Oversee Liquid/Dry Bulk Dispatch and Intermodal Dispatch with corresponding direct reports. Ensure proper training of dispatchers to ensure delivery service meets or exceeds customer expectations.
• Ensure customer satisfaction; serve as a liaison to sales department  Address daily customer service issues  Understand customer expectations  Ensure on-time deliveries and accurate reporting
• Analyze daily reports to ensure departmental KPIs are met to include target hours, HOS, work order checker and trip analysis.
• Manages VTC Dispatch system to ensure Network equipment profile information is accurate for Transportation Planning
• Ensure rating of all Transportation related work is completed daily
• Track and manage asset utilization for company tractors and trailers taking into consideration location, dedicated service and type
• Create, promote and maintain a culture of safety; ensure the regular review of safety policies and SOP with personnel; SOP creation, maintenance and review
• Assist with transportation incident investigations and customer non-conformances as assigned.
• Serve as the after hours contact for dispatch related notifications.
• Collaborate with Drivers, Billing, Sales, Depot, Washrack, Maintenance, and Transloading Departments to create operational efficiencies and resolve any day-to-day issues. : Requirements and Qualifications
• Make a commitment to embrace and promote the Company’s core values
• Excellent judgement in demonstrating consistent logic and decision-making skills and the ability to anticipate consequences to make decisions for the overall success of operations.
• Familiar with Microsoft office, i.e. Word, Excel, Outlook, RIMS and other operations dashboards, including tablets.
• Able to communicate verbally and in writing in a professional manner
• Must be adept at daily tasks and able to train others on procedures
• Must have a positive attitude and a champion for a culture of safety
• Strong Leadership skills and ability to make decisions based on operational needs
• Good organizational and planning skills
• Flexible with work schedule and ability to work in a fast-paced environment and shifting priorities as necessary
• Technical skills and a strong mechanical ability to be able to comprehend how equipment operates and ability to help members trouble shoot, and repair equipment as necessary Physical Requirements and Environmental Factors
• Must be able to stand or sit for long periods of time. Able to lift 15lbs
• Able to walk, bend, reach, push, pull, stoop, squat, and climb, as necessary to oversee operations.
• Must be comfortable being in an industrial environment and near hazardous chemicals
• Able to be outdoors and tolerate extreme or adverse weather conditions
• Must be able to effectively meet with and communicate with customers, vendors, and employees
• Must be able to travel overnight from time to time
• Must be available to work long hours from time to time or to work outside normal scheduled work hours, for example to respond to emergency events. Must be on call 24/7