Front Desk Receptionist

St Thomas Rheumatology is looking for a Receptionist to join our team in our Nashville/ Gallatin office. The Receptionist will greet and assist visitors and clients of the organization. The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills.

He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment. St. Thomas Rheumatology Consultants is looking for a dependable, professional, and patient-focused Front Desk Medical Receptionist to join our rheumatology practice. Position Responsibilities: Greet and check in patients in a professional and friendly manner Check patients out and schedule follow-up appointments Answer and direct incoming phone calls Schedule new and established patient appointments Verify patient demographics and insurance information Collect copays and outstanding patient balances Assist patients with questions and direct clinical questions to the appropriate staff Scan, upload, and organize medical records and documents Handle incoming faxes and paperwork Maintain accurate patient information in the EMR system Confirm appointments and assist with rescheduling Communicate professionally with patients, providers, pharmacies, and other medical offices Maintain patient confidentiality and follow HIPAA requirements Work closely with medical assistants, nurses, providers, billing, and management Maintain a clean, organized, and professional front desk Follow all office policies and procedures Perform additional front-office duties as assigned What We Are Looking For: Previous medical front desk or healthcare experience preferred Excellent customer service and communication skills Professional telephone etiquette Strong computer and organizational skills Ability to multitask in a busy medical office Attention to detail and accuracy Dependable and punctual Professional appearance and attitude Ability to work well as part of a team Ability to handle difficult or upset patients professionally Willingness to learn our EMR and office procedures We Expect Our Team Members To: Provide respectful and compassionate patient service Arrive on time and be dependable Maintain patient confidentiality Communicate professionally with patients and coworkers Follow office policies and management direction Take responsibility for assigned duties Work as a team to provide an efficient patient experience Requirements: Associates degree is preferred A high school diploma is required Proficient with Microsoft Office Suite Reliable, professional, courteous and patient Excellent communication skills Preferred Nextgen EMR system.