Service Engineer

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Pay range

and compensation package $25-40/hour, based on industry experience, plus bonus opportunity.

Benefits

Our positions come with a benefits package that includes: Blue Cross Blue Shield PPO medical Dental Vision Company paid Life, AD&D, STD and LTD Our total compensation package includes: 401k plan with a 4% company match when you contribute 5% Annual performance-based bonuses Annual performance-based merit increases Competitive base, bonus opportunity 11 paid holidays 3 weeks’ paid time off (PTO) years 1 to 3 4 weeks’ PTO for years 3 and 4 5 weeks’ PTO for 5 + years Travel points for airlines, hotels, and expenses are retained by the employee for personal use.

Responsibilities

Provide accurate and timely phone support. Set up, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites. Reviews and prepares, parts and equipment for return to stock condition. Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.

Maintain customer and unit history on the CRM database. Input of interactions with customers, sales, etc., must be entered into the CRM database clearly and concisely. Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites. Communicate and coordinate with other departments or personnel when equipment is needed.

Relocation not provided.

Education

Bachelor's degree in electronics or related experience required Qualifications/Experience Minimum of 3 years' experience with skills in training, installing and repairing various models of industrial micro-processor-controlled equipment Experience working with ERP and CRM systems preferred Customer Service experience preferred Required Skills Bilingual (Spanish), preferred.

MS-Office. General personal computer knowledge. Must be able to read and comprehend electrical schematics and drawings. Good oral and written communication skills. Must have a strong electro-mechanical aptitude. Applicants must be legally authorized to work in the United States. Demonstrate a high level of attention to detail when inspecting, troubleshooting, and repairing units to ensure the work is accurate and complete.

Good manual dexterity, fine motor skills, vision, and hearing. Valid driver’s license with a good driving record. Ability to lift up to 50 pounds waist high alone and to handle up to 100lbs with assistance. Prolonged standing, sitting, stooping, and bending. Frequent travel required. Valid Passport. Equal Opportunity Statement Komax Corporation is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Do you have any questions? For further details, please contact: Karen Plendl, Head of HR via email at: karen.plendl@komaxgroup.com