Care Coordinator

Job Details: Job Location: Amador Home Health

• Jackson, CA, Position Type: Full Time, Education Level: High School, Salary Range: $23.00 - $25.00Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, Care Coordinator
• Full time/$23-$25 per hour Amador Home Health | Jackson, California Help great care happen behind the scenes. At Amador Home Health, we believe exceptional patient care starts with a team that feels supported, connected, and equipped to make a difference. Every phone call, referral, document, and communication plays an important role in helping patients receive the care they need, when they need it. We’re looking for an organized, dependable, and people-focused Care Coordinator to support our clinical team and help keep daily home health operations running smoothly. In this role, you’ll be a key connection between patients, families, providers, and our care team—helping ensure information is communicated accurately, documentation is completed on time, and patient care stays coordinated. If you enjoy bringing organization to a busy environment, building positive relationships, and making a meaningful contribution to patient care, we’d love to meet you.

About the role

The Care Coordinator provides administrative and coordination support to the clinical team and Clinical Director. This role helps manage patient referrals, clinical documentation, physician orders, scheduling-related coordination, and communication across the agency. The ideal candidate is detail-oriented, comfortable managing competing priorities, and committed to treating every patient, family member, provider, and colleague with respect and professionalism.

At Amador Home Health, we understand that great care is a team effort. Your work behind the scenes helps our clinicians focus on what matters most: caring for patients in the comfort of their homes.

What you'll do

Support patients, families, and our community Answer incoming phone calls, respond to inquiries, and provide friendly, professional support to patients, families, visitors, providers, and community partners. Provide accurate information about agency services and direct questions to the appropriate team member when needed.

Build positive working relationships through clear communication, tact, diplomacy, and a service-focused approach. Keep patient care organized and moving forward Process new patient referrals promptly and accurately according to agency intake procedures. Assist the clinical team with referral coordination and work with the Clinical Director to support appropriate care team assignments.

Track recertifications, transfers, resumptions of care, and discharges to help ensure timely follow-up and continuity of care. Review charts for newly admitted patients and pending discharges, identifying outstanding documentation and authorization needs. Notify the appropriate team members when prior authorization is required and support the agency's established authorization process.

Assist with preparing for interdisciplinary group (IDG) conferences and provide documentation and meeting support, including serving as a scribe. Complete daily care coordination tasks accurately and within established timelines. Manage documentation and communication Request, track, and follow up on physician and provider orders in accordance with agency procedures.

Ensure orders are returned with the required signatures and dates within applicable timeframes, including the agency's 30-day order management process. Communicate clinical and administrative information clearly and efficiently to support collaboration across the care team. Serve as a resource for staff regarding patient records, documentation, and administrative coordination needs.

Maintain organized, accurate, and timely records and help ensure documentation is available to the appropriate team members. Protect patient privacy and support quality Maintain the security, integrity, and confidentiality of patient information in accordance with HIPAA and applicable privacy requirements. Follow agency policies and procedures and applicable state and federal regulations.

Demonstrate a positive, people-centered mindset by treating patients, families, and colleagues with dignity, empathy, and respect. Maintain reliable attendance and punctuality, manage workload effectively, and follow through on assigned responsibilities. Assist the Clinical Director and team with additional administrative and coordination duties as needed.

What you'll bring

Strong written and verbal communication skills. Excellent organizational skills and attention to detail. Experience in office administration, office management, healthcare administration, or a related coordination role. Comfort using computers, word processing applications, and other office software. The ability to prioritize multiple tasks, meet deadlines, and remain professional in a busy environment.

Sound judgment, tact, and discretion when handling sensitive information and challenging situations. Effective time management and the ability to work both independently and collaboratively. A dependable, service-oriented approach and a genuine desire to support quality patient care. Home health or healthcare administrative experience is beneficial.

Familiarity with medical records, physician orders, referrals, authorizations, and HIPAA requirements is an advantage. How you'll make a difference Your work helps connect the details that make quality care possible. By keeping referrals moving, documentation organized, communication clear, and the clinical team informed, you help create a smoother experience for patients and the people who care for them.

We value team members who take ownership, look for ways to help, and understand that every interaction contributes to the overall patient experience. Join a team that puts care first. At Amador Home Health, you’ll be part of a team that believes in compassion, accountability, collaboration, and seeing people as people.

If you’re organized, proactive, and ready to play an important role in helping our patients receive coordinated, high-quality care, we invite you to apply. Amador Home Health Jackson, California--We look forward to meeting you!

Qualifications

Strong organizational and communication skills are a must Prior Medical Assistant and/or health care office experience preferred