Temporary Medical Receptionist

Job Details: Job Location: Fontana Clinic

• Fontana, CA, Position Type: Full Time, Salary Range: $22.00 - $22.00Hourly, PACIFIC DERMATOLOGY INSTITUTE JOB DESCRIPTION Job Title TEMPORARY FRONT DESK RECEPTIONIST Department Clinic Operations / Fontana, CA Reports to Office Manager / Regional Director of Operations Date Revised 10/2026 Job Status Temporary Full-Time / Non-Exempt THIS IS A TEMP-TO-HIRE OPPORTUNITY LASTING APPROXIMATELY 90-120 DAYS Job Summary The Temporary Front Desk Receptionist provides short-term leadership and operational support for front desk functions, including patient scheduling, registration, check-in and check-out, telephone communication, documentation, and coordination of patient flow. This temporary role supports clinic operations and helps maintain a professional, efficient, and patient-focused front office environment. Temporary Assignment: This position is intended to address temporary staffing or operational needs. The assignment duration, schedule, work location, and duties may change based on business needs. Temporary employment does not guarantee placement in a regular position. Job Duties & Responsibilities Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Exemplifies and supports Pacific Dermatology Institute's Vision, Purpose, Goals, and Values. Supports day-to-day front office operations and promptly reports patient-service, safety, or potential liability concerns to the Office Manager or Regional Director of Operations. Coordinates patient scheduling, registration, check-in, check-out, telephone coverage, and front desk workflow. Checks patients in, distributes required paperwork, reviews forms for completion, and obtains patient identification and insurance information. Checks patients out in a timely and professional manner and provides follow-up appointment information, required documents, and patient surveys as applicable. Maintains patient confidentiality and handles protected health information in accordance with HIPAA and PDI requirements. Provides professional phone communication and operates a multi-line telephone system efficiently while minimizing hold times. Verifies insurance and demographic information accurately and coordinates with appropriate departments regarding payment and referral requirements. Communicates schedule changes, patient details, and potential service delays to providers, medical assistants, patients, and other appropriate team members. Reviews assigned email and electronic communications daily and responds or escalates as appropriate. Uses the electronic medical record system to register patients, schedule or cancel appointments, create follow-up appointments, and update demographic information. Helps maintain a waiting room environment that is quiet, calm, clean, safe, and welcoming. Greets patients, visitors, and vendors professionally and compassionately while protecting patient confidentiality. Participates in assigned training and educational opportunities and maintains current knowledge of applicable PDI procedures. Follows PDI policies and procedures and applicable CMS, CLIA, OSHA, safety, and privacy requirements. Maintains established Lean standards, including 5S practices. Uses Microsoft Office applications as appropriate, including Outlook, Word, Excel, Forms, Planner, OneNote, and PowerPoint. Performs other temporary front office duties and coverage assignments as directed by management. Work Environment This position operates in a fast-paced professional medical clinic environment with providers, clinical staff, patients, and visitors. Temporary assignments may require work at more than one clinic location based on operational needs. Physical Demands The employee is regularly required to sit or stand and use both hands for typing and other front office tasks for extended periods. The employee may periodically walk, climb or balance, stoop, kneel, crouch, or crawl and must be able to lift and/or move up to 45 pounds. The position requires close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Position Type and Expected Hours of Work This is a temporary, full-time, non-exempt position. The typical workweek is Monday through Friday. Work hours, assignment duration, and clinic location may vary based on operational needs. Extended hours and occasional evening or weekend work may be required. Travel Travel between clinic locations may be required based on the temporary assignment. If driving is an essential function of the assignment, a valid driver’s license, acceptable driving record, and proof of current automobile liability insurance are required. Other Duties This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required for this temporary assignment. Duties, responsibilities, schedule, and assigned work location may change at any time based on business needs. Employment remains at will, consistent with applicable law.

Qualifications

Skills & Requirements High school diploma or equivalent. Prior medical front office, reception, patient-service, or comparable customer-service experience preferred. Excellent written and verbal communication skills. Advanced understanding of HIPAA privacy and confidentiality requirements. Ability to work in a fast-paced environment and prioritize tasks based on urgency and importance.

Strong attention to detail and ability to produce accurate, high-quality work. Excellent patient-service and customer-service skills. Ability to adapt communication and work methods to changing demands, clinic needs, and diverse individuals. Analytical, organizational, multitasking, problem-solving, and time-management skills.

Ability to work independently and collaboratively as part of a team. Ability to accept guidance and constructive feedback professionally. Ability to establish and maintain effective working relationships with providers, employees, patients, and visitors. Comfort using desktop computers and tablets for patient registration, information updates, and appointment scheduling.

Intermediate knowledge of Microsoft Word, Excel, and Outlook. Typing proficiency of approximately 45 words per minute. Ability to maintain confidentiality and exercise sound judgment. Regular and timely attendance is an essential function of the position.