Sales Development Representative

Why Join Us? Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About the role

As a Sales Development Representative, you will prospect, qualify, and convert new business opportunities while identifying upsell potential. Working in a collaborative, target-driven office environment with full training and supportive leadership, you will engage prospective business clients (SME’s), understand their communication needs, and introduce tailored solutions that deliver genuine value.

What you'll be doing Proactively contact businesses over the phone to discover and qualify their telecoms and connectivity requirements. Identify, nurture, and progress high-quality sales leads from initial conversation through to closing deals. Actively listen to customer challenges, present the right solutions, and guide clients smoothly through the decision-making process.

Learn and apply proven sales methodologies to negotiate pricing, terms, delivery, and specifications to achieve target volume and profit. Maintain strong client relationships and explore opportunities for account growth, cross-selling, and upselling. Keep CRM (Salesforce), records up-to-date while upholding Ofcom standards and internal compliance.

What we're looking for

A proactive, self-starter with high energy and a determination to hit and exceed targets. Natural people skills with a clear, professional, and engaging telephone manner. A positive, can-do approach with the ability to bounce back from challenges and keep focused on results. A customer focused mindset. Accuracy in tracking information, managing administrative tasks, and recording customer data.

Comfortable using standard computer tools and Microsoft Office packages (Outlook, Excel, Word). Our dream candidate will also have Previous experience in telesales, customer service or outbound calling is welcome, but coachability and attitude are our top priorities. Perks for our people 🌟 Holidays : 25 days + bank holidays and buy/sell options 🌟 Other Leave : Birthday day off, 12 paid hours for flexible use, Volunteer day 🌟 Lifestyle : 9% combined pension contribution and 4x salary life assurance 🌟 Rewards : Quarterly and annual employee awards, discounts on tech 🌟 Socials : All-expenses-paid company events 🌟 Development : In-House Training Academy 🌟 Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Everyone belongs at Onecom We believe that diverse teams bring a range of experiences and better ideas that fuel innovation.

That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.