2026-27 - Chalet Host (Niseko)

Job Title : Chalet Host JOB DESCRIPTION As a key member of our luxury hospitality team in Niseko, you will deliver exceptional, personalized guest experiences throughout every stage of their stay. You will act as a trusted point of contact, ensuring each guest enjoys a seamless, comfortable, and truly memorable visit.

JOB OVERVIEW/RESPONSIBILITIES Welcome guests warmly and provide attentive support throughout their stay Inspect and maintain chalets to ensure the highest standards of cleanliness and presentation Drive guests, assist with luggage, and offer local insights around the Niseko area Stay informed on ski conditions, dining options, and resort events to assist guests effectively Manage bookings, itineraries, and special requests with attention to detail Troubleshoot and resolve in-room equipment or facility issues promptly Handle guest feedback professionally to enhance overall satisfaction Arrange exclusive experiences such as private ski lessons, spa treatments, and bespoke activities Deliver thoughtful, tailored service that exceeds guest expectations Build genuine relationships with guests by remembering preferences and special details Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】 Experience Ability to perform guest-facing or service-related duties Ability to work cooperatively as part of a team Education and Qualification Valid working visa in Japan Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation) Skills Effective communication skills with guests and team members Ability to manage multiple tasks and determine priorities Strong attention to detail and accuracy Ability to take initiative and address issues proactively Language Skills Business Level or above in English Competencies Strong sense of responsibility toward guest satisfaction Ability to remain calm and effective under pressure Organized work style with effective time management Friendly, polite, and professional attitude toward guests and colleagues 【Preferred】 Experience Experience in hospitality, resorts, accommodation, or tourism-related roles Experience delivering personalized or guest-focused services Education and Qualification Studies or background in hospitality, tourism, or service-related fields Skills Flexible problem-solving skills in dynamic environments Basic troubleshooting skills for facilities or equipment Language Skills Conversational or above in Japanese Competencies Ability to recognize guest preferences and contribute to service improvement Understanding of or interest in resort-related operations Employment Terms and Condition Contract Period & Renewal Contract Period: 11/2/2026 - 3/30/2027 Contract renewal: Applicable Reason of Renewal: Employee’s work performance and attitude.

Company’s business demands. Duty, Work Location & Scope of Changes Duty: may be changed as determined by the company Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido Scope of changes: company properties in Niseko Area, Rusutsu or Furano. Training may be conducted at other location. Employees may be required to work at different properties based on operational needs.

The initial assignment will be determined by the company. Commuting & Workplace policy Private Vehicle Commuting: Not permitted Measures to prevent passive smoking: indoor smoking prohibited Working hours, Days off & Overtime Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00 Days off: two days off per week (based on shift schedule) Overtime: Yes Monthly Average Overtime Hours: 10 hours per month 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected) Salary Package / Benefit Salary: 1,600 yen / per hour ~ Subsidized Ski Pass on your location or Recreational Allowance Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.

Staff Accommodation Available Company Events